Assistant General Manager

CLUB4 FITNESS•Knoxville, TN

9d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading the team to deliver an excellent member experience while driving revenue growth. The role contributes to the overall success of the gym and serves as an extension of the General Manager, overseeing facility operations when the General Manager is absent. Responsibilities include supporting customer experience, community partnerships and membership sales, and hiring, coaching, mentoring, and developing staff within established operational budgets. The Assistant General Manager helps achieve targets for financial sustainability, customer satisfaction, sales performance, and financial returns, and is accountable for the successful management, administration, and daily operations of the gym. Monthly bonuses are available when established KPI metrics are met or exceeded. The position reports directly to the General Manager and operates under the direction of an assigned Regional Manager. It is full-time and non-exempt, with direct reports that include Childcare Associates and Managers, Front Desk Associates, MODs, and AGMs. The role is based at Westhaven Knoxville in Knoxville, Tennessee.

Requirements

High school diploma or GED required.
CPR/AED certification required.
Basic computer, math, and communication skills.
Proficiency with computers and Microsoft Office Suite.
Strong customer-service skills; fitness-industry experience is preferred.
Strong work ethic, decision-making skills, and organizational abilities.
Goal-oriented, enthusiastic, energetic, and able to take initiative with minimal direction and supervision.
Strong time-management skills and ability to manage multiple priorities in a rapidly changing environment.
Ability to work independently and collaboratively within teams.
Ability to lead others and maintain responsibility for club operations personnel when the General Manager is absent.
Ability to travel to other clubs as needed.
Must reliably work as scheduled.

Nice To Haves

Some supervisory or leadership experience in a high-level customer-service industry.
A two- or four-year degree, or four years of supervisory experience.
Strong sales background.
Fitness-industry experience.

Responsibilities

Support the General Manager in leading the team and delivering a strong customer experience while growing revenue.
Oversee facility operations when the General Manager is not present.
Contribute to the management, administration, and daily operations of the gym, including results for financial sustainability, customer satisfaction, sales, and financial returns.
Make sales calls to prospective members who have visited the club or expressed interest online, and take responsibility for location sales numbers.
Help maintain a welcoming atmosphere and ensure staff follow customer-service guidelines.
Support staff growth and skill development through coaching, mentoring, and development.
Work with the General Manager and Regional Manager to address club and online issues involving employees and members respectfully and promptly.
Promote CLUB4 Fitness in local communities and establish community partnerships to strengthen business relationships, awareness, and membership sales.
Partner with the General Manager to grow club sales and profit and motivate staff toward those goals.
Ensure daily deposits are accurate and timely.
Monitor compliance with company policies, procedures, and organizational standards.
Monitor club inventory and ensure adequate supplies.
Oversee employee payroll and scheduling and ensure adequate staffing.
Keep the facility clean and ready to pass inspections.
Schedule and reassign staff to meet club needs when the General Manager is absent.
Maintain confidentiality of proprietary and sensitive information.
Work with the General Manager and MOD to support team communication, effective working relationships, and an inviting member experience.
Maintain thorough knowledge of and adhere to company policies and procedures.
Perform other duties assigned by the General Manager, Regional Manager, or Managing Partner.