Assistant General Manager

Tru by Hilton (Springwood Hospitality)•Derry Township, PA

92d•$54,000 - $54,000•Onsite

About The Position

The Assistant General Manager is responsible for the day-to-day operations of the Front Office, while also overseeing and assisting with Housekeeping and Maintenance. This includes managing personnel, ensuring guest satisfaction, and maintaining budget performance and financial controls. The role requires individuals with honesty and trustworthiness, who can pass security clearance. The position involves performing major life activities such as standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. Specific physical requirements include the ability to push or pull 60 pounds, lift and/or carry 30 pounds, stand for eight hours, bend, stretch, reach, and possess clear vision and hearing. Effective communication in English is essential, and proficiency in another language may be beneficial. Professionalism, honesty, and trustworthiness are paramount.

Requirements

Two years of experience supervising at least eight associates.
Ability to push or pull 60 pounds and lift and/or carry 30 pounds.
Ability to stand for eight hours, bend, stretch, and reach.
Ability to see and hear.
Ability to speak and read English.
Knowledge of supervisory skills: interviewing, hiring, training, coaching, documenting, motivating.
Knowledge of Property Management Systems, preferably OnQ or Fosse.
Knowledge of accounting practices as delegated.
Knowledge of all functions, procedures, and policies of departments supervised.
Knowledge of daily hotel operations, including checking daily events, bulletin boards, and staying updated on changes, new procedures, and events.
Knowledge of the entire property, staff, services, hours of operation, room types, locations, rates, and discounts.
Skills in training and developing associates through meetings, logs, etc.
Attention to detail and organization with strong computer skills.
Ability to monitor and document associates for both positive and negative feedback.
Computer literacy to thoroughly operate property management systems: post charges, compute bills, collect payment, and make changes.
Ability to analyze work for accuracy of self and others.
Ability to multitask and remain associate and guest service focused.
Ability to effectively communicate with guests, department heads, associates, and home office support staff.
Ability to solve guest issues with professionalism and maintain a hospitable attitude.
Ability to market and promote to increase exposure and sales.
Display professionalism, honesty, and trustworthiness at all times.
Must be thoroughly familiar with the Associate Handbook and implement all company rules, policies, and procedures.

Nice To Haves

The ability to communicate in another language may be helpful.

Responsibilities

Maintain a professional cohesive team by hiring, training, coaching, counseling, and developing the most qualified individuals.
Promote positive morale and friendly attitudes.
Complete administrative duties in a timely manner, including schedules, payroll, inventories, orders, and production controls.
Work within budgeted guidelines for maximum revenues and within labor models.
Maintain safety and security practices and have thorough knowledge of emergency procedures.
Ensure guests are provided with the highest quality product and service.
Communicate and document using internal means such as logs, Springwood reporting systems, Quore, Google Docs, and email.
Implement all rules, policies, and procedures established by the company, as outlined in the Associate Handbook.
Maintain certification from a brand-approved responsible vendor training program.
Perform other duties as assigned that the associate is capable of performing.
Develop and train a replacement before the next promotion.