Assistant Front Office Manager | Hilton BWI Baltimore| Linthicum, MD

PM New • Linthicum Heights, MD

8d

About The Position

The Assistant Front Office Manager supports the Front Office Manager in leading the hotel’s front office team and overseeing daily front desk operations. The role focuses on delivering a positive guest experience, managing staffing and front desk functions, reviewing operational and financial performance, and stepping in for the Front Office Manager as needed. The position requires flexibility to work varying schedules, including nights, weekends, and holidays, and involves both desk work and active movement around the hotel.

Requirements

• At least two years of experience working in hotels.
• At least one additional year of experience in a hotel leadership position at supervisor level or above.
• Ability to communicate clearly in a positive and professional manner.
• Ability to accommodate varying schedules, including nights, weekends, and holidays.
• Ability to stand or sit, carry or lift up to 50 pounds, walk, bend or twist, and climb stairs.

Responsibilities

• Assist in overseeing day-to-day front desk operations and associated functions.
• Schedule front office staff.
• Oversee and participate in guest registration and checkout.
• Analyze Front Office reports and investigate the previous night’s production, rates, and issues.
• Assist with assembling, tracking, and interpreting financial and operational plans for the Front Office department.
• Act for the Front Office Manager when needed.

Benefits

• Hotel discounts
• Food and beverage discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed