Assistant Front Office Manager | Hilton BWI Baltimore| Linthicum, MD

PM Hotel Group•Linthicum Heights, MD

9d•Onsite

About The Position

The Assistant Front Office Manager helps lead the hotel’s front office team and supports day-to-day front desk operations. The role focuses on delivering a positive guest experience, managing staff schedules, overseeing guest registration and checkout, reviewing front office performance and reports, and supporting the department’s financial and operational planning. The Assistant Front Office Manager steps in for the Front Office Manager when needed. The position involves frequent interaction with guests and team members and requires clear, positive, and professional communication. Work includes both desk-based duties and active movement around the hotel. The schedule may vary and includes nights, weekends, and holidays.

Requirements

At least two years of experience working in hotels.
At least one additional year of experience in a hotel leadership position (supervisor or above).
Ability to communicate clearly in a positive and professional manner.
Ability to accommodate varying schedules, including nights, weekends, and holidays.
Ability to stand or sit, carry or lift up to 50 pounds, walk, bend or twist, and climb stairs.

Responsibilities

Assist in overseeing day-to-day front desk operations and associated functions.
Schedule front office staff.
Oversee and participate in guest registration and checkout.
Analyze Front Office reports and investigate the previous night’s production, rates, and issues.
Assist in assembling, tracking, and interpreting financial and operational plans for the Front Office department.
Step in for the Front Office Manager when needed.