Front Office Manager - Hilton Tucson El Conquistador

Desert Hospitality Management, LLC • Oro Valley, AZ

2d

About The Position

The Front Desk Manager supports the Director of Rooms in overseeing guest service operations, including guest registration, bell services, telephone services, night audit, and reservations. The role focuses on ensuring exceptional guest satisfaction while maximizing profitability.

Responsibilities

• Assist in training, supervising, and managing the performance of Guest Service Agents, Front Desk Agents, and Night Auditors.
• Oversee and participate in guest registration and front desk operations.
• Prepare and manage staff schedules based on labor standards and occupancy forecasts; assign daily tasks and monitor labor costs against departmental budgets.
• Address and resolve guest concerns promptly and professionally, and follow up to ensure guest satisfaction.
• Ensure compliance with hotel accounting procedures, credit and financial controls, cash handling, guest security, and emergency protocols.
• Model professional conduct and maintain a polished, businesslike appearance.
• Support hiring in accordance with company standards, including behavioral interviewing, reference checks, evaluations, and team-based interviews.
• Assist with training programs covering safety, security, department procedures, and service guidelines.
• Maintain appropriate supplies in the business center on a daily basis.
• Represent the Front Desk at bi-weekly management meetings when the Director of Rooms is absent.
• Communicate and uphold company policies and procedures with team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed