Front Desk Manager OEM - Hilton Tucson El Conquistador

Desert Hospitality Management, LLC • Oro Valley, AZ

2d

About The Position

The Front Desk Manager assists the Director of Front Office in managing guest service operations, including guest registration, bell services, telephone services, night audit, and guest reservations. The role helps ensure guest satisfaction and maximize hotel profitability.

Responsibilities

• Assist in training and supervising Guest Services Agents, Front Desk Agents, and night auditors.
• Oversee and participate in guest registration.
• Assist with staff scheduling according to labor standards and occupancy forecasts, assign daily tasks, and monitor labor costs to stay within the departmental budget.
• Resolve guest complaints and respond promptly to guest requests, following up to ensure satisfaction.
• Ensure adherence to procedures for hotel accounting, credit control, financial transactions, security of monies, guest security, and emergencies.
• Maintain a professional image through appropriate appearance and dress.
• Follow company policies and procedures and communicate them effectively to subordinates.
• Assist with hiring staff using company hiring standards, including behavioral questioning, reference checks, evaluations, and team interviews.
• Assist with training classes on safety, security, department procedures, and service guidelines.
• Keep the business center stocked daily.
• Attend bi-weekly management staff meetings in the absence of the Director of Front Office.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed