Assistant Front Office Manager | Hotel Cala

Schulte Hospitality Group•Tampa, FL

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Assistant Front Office Manager for Hotel Cala, a new luxury hotel in Tampa scheduled to open in January 2027. The role supports front office operations and guest relations, leads and develops direct reports, and helps ensure service, staffing, and financial objectives are met. The Assistant Front Office Manager may act as Manager on Duty and may be required to work nights, weekends, and holidays.

Requirements

At least three years of experience in a similar leadership role, such as Front Desk Supervisor or Assistant Front Office Manager.
At least a high school education; post-high-school education is preferred.
Basic math skills.
Effective verbal and written communication skills.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time-management skills.
In-depth knowledge of hotel front desk operations.

Nice To Haves

Post-high-school education.

Responsibilities

Monitor daily room status, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Act as the Front Office Service Champion and create a positive atmosphere for guest relations.
Ensure employee recognition takes place across areas of responsibility.
Review staffing levels to meet guest-service, operational, and financial objectives.
Review comment cards, guest-satisfaction results, and other data to identify areas for improvement.
Solicit employee feedback, maintain an open-door policy, and review employee-satisfaction results to identify and address concerns.
Ensure effective communication between staff and the Housekeeping team.
Maintain a productive relationship with the valet parking provider.
Review the department budget regularly to meet budgeted wages and general expenses.
Check printed registration cards against arrival reports and correct discrepancies.
Ensure prompt and courteous guest service; interact professionally with guests to resolve issues.
Pre-register guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals and track room status and readiness for check-in.
Hire, coach, and discipline direct reports.
Act as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to access pay daily.
Free telemedicine and virtual mental health care access starting on day one.
Multiple health insurance options.
Multiple life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off, subject to eligibility and company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Flexible work environment and opportunities for career growth and development.