Assistant Front Office Manager | Front Desk Leadership (Sign On Bonus)

AccorHotel • Chicago, IL

5d

About The Position

The Assistant Front Office Manager supports the Director of Front Office in all aspects of the department and leads the Front Desk team. The role builds trust and relationships, fosters a culture of diversity, inclusion, belonging, growth, and development, and inspires colleagues to deliver heartfelt guest experiences. The position requires scheduling flexibility and open availability across all days of the week, including AM and PM shifts; occasional overnight coverage may be needed based on operational needs.

Requirements

• Previous leadership experience.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with colleagues as part of a team.
• Ability to focus on guest needs while remaining calm and courteous.
• Open availability across all days of the week, including AM and PM shifts; occasional overnight coverage may be required.

Nice To Haves

• Previous property management system (PMS) experience.
• Computer proficiency with Microsoft Windows applications.
• University or college degree in a related discipline.

Responsibilities

• Support the Director of Front Office in all aspects of the department and inspire the Front Office team to follow service standards.
• Provide professional, friendly, and engaging service while creating heartfelt guest experiences.
• Ensure proper staffing and scheduling of Front Office colleagues in accordance with productivity guidelines.
• Communicate pertinent information for each shift and area of operation through pre-shift logs, emails, and departmental meetings.
• Develop supervisors and colleagues through a meaningful training program.
• Assist guests with information about hotel facilities.
• Follow department policies, procedures, service standards, and safety policies.
• Work weekdays, weekends, and holidays.
• Perform other assigned tasks.

Benefits

• Sign-on bonus of $2,000, paid after three months of continuous employment if there are no disciplinary actions on record.
• Employee Benefit Card offering discounted rates at Accor properties worldwide.
• Learning and Development programs through Accor Academies.
• Opportunity to develop talent and grow within the property and across the world.
• Comprehensive benefits package including health, dental, vision, life, disability, AD&D, accidental injury, hospital support, and critical illness insurance.
• 401(k) plan.
• Paid vacation, personal, maternity/paternity, and holiday leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed