Front Office Assistant - Welcome Desk

ADELANTE HEALTHCARE INC•Phoenix, AZ

10d•Onsite

About The Position

The Front Office Assistant provides direct customer service to patients at Adelante Healthcare. The role supports patient check-in and check-out, verifies insurance eligibility, provides cashier services, schedules and confirms appointments, answers incoming calls, and performs clerical duties including office supply maintenance and scanning medical records. The employee is expected to contribute to quality, patient safety, employee engagement, and the organization’s service to the community while demonstrating integrity, professionalism, and competence. This position supports patient-centered, interdisciplinary care by collaborating with patients, coworkers, and medical providers. Employees also help patients navigate organizational services and participate in quality initiatives, audits, and data collection. Duties may be performed across departments, and travel to other health centers may be needed to support operational coverage.

Requirements

High school diploma or GED from an accredited institution.
CPR and AED certification for the Health Care Professional through courses following American Heart Association and Red Cross guidelines, including cognitive and skills evaluations.
For specialty behavioral health locations, a valid Level One Fingerprint Clearance Card issued by the Arizona Department of Public Safety.
Effective communication skills, including the ability to read, interpret, comprehend, and comply with written and verbal communication.
Proficient mathematical skills for use in a healthcare setting.
Basic computer proficiency, including Windows, Microsoft Office, and the internet.
Ability to problem-solve independently or with support from the team or leadership.
Ability to multitask and work effectively in a high-stress, fast-moving environment.
Ability to meet the position’s physical demands, including lifting or moving up to 25 pounds frequently without assistance and occasionally up to 50 pounds with assistance.

Nice To Haves

Ability to communicate in more than one language.
Electronic health record experience.
One year of front desk or customer service experience.

Responsibilities

Greet patients, answer questions, and direct them to the appropriate person or location.
Answer incoming calls, determine callers’ needs, and resolve issues or refer callers appropriately.
Maintain and distribute patient documentation in an organized manner.
Enter patient demographics and other required information into the practice management system.
Obtain patient registration information and enter it into the computer system.
Identify patients’ financial status, including sliding fee scale, insurance, or discount eligibility, and refer patients for eligibility assistance as needed.
Verify third-party payer coverage and billing information.
Prepare and balance individual financial daily batches for processing and accurately handle the cash drawer and daily receipts.
Schedule patient appointments for medical providers using the computerized practice management system.
Scan documents into the electronic health record.
Participate in Adelante UDS measures, meaningful use metrics, and other quality initiatives by assisting with audits and data collection.
Educate patients about services such as the integrated care model, patient portal, and specialty service lines, and help them access those services.
Promote and participate in interdisciplinary communication and collaboration to support quality care and health outcomes.
Comply with the organization’s written standards, Compliance Program, Code of Conduct, policies, and procedures, and report potentially noncompliant conduct.
Perform other assigned duties, work across departments and with medical providers, and travel to other health centers when needed for provider and patient care coverage.