Assistant Front End Manager

Albertsons Companies•Boise, ID

5d•Onsite

About The Position

The Assistant Front End Manager supports the Front End Manager in directing and supervising front-end operations. The role provides excellent customer service by ensuring fast, friendly, and accurate checkout service, while supporting store sales and operating plans. It is responsible for daily reconciliation, funds handling, recordkeeping, and balancing store sales and related transactions. The position helps manage checkout coverage, customer traffic, cleanliness, policy compliance, cash flow, front-end equipment, and supplies. It may also involve bookkeeping, administrative and payroll tasks, scheduling in the Front End Manager’s absence, customer and bank correspondence, and support for hiring, training, and developing front-end associates. The work is primarily in a temperature-controlled office or store environment, with occasional exposure to outdoor temperatures.

Requirements

Thorough knowledge of Front End work methods and scanning procedures.
Knowledge of company policies and procedures, including recordkeeping and verification procedures for protecting store funds.
Ability to operate and train others to operate Front End cash registers and/or scanning equipment.
Ability to judge and respond to business activity by handling administrative details such as planning and reporting and meeting operating objectives.
Ability to perform one- and two-step math calculations, including addition, subtraction, and percentages.
Good written and verbal communication skills and leadership skills; ability to develop people and demonstrate company core values through personal and professional conduct.
Ability to remain friendly, courteous, professional, and composed with customers and coworkers; concentrate amid interruptions, work independently, and take initiative.
Ability to maintain confidentiality regarding associates, store sales, and company information, and to perform duties honestly and with integrity.
Ability to sit for extended periods and use calculators, keyboards, telephones, and other office equipment; stooping, bending, twisting, and reaching may be required.

Nice To Haves

A minimum of six months of experience in Front End supervision is preferred.

Responsibilities

Assist with directing and supervising Front End operations, including customer traffic flow, checkout lane coverage, productivity, cleanliness, and appearance of the front-end area through the parking lot.
Ensure compliance with company policies and Front End procedures, including scan accuracy, WIC, restricted sales, dress standards, and check acceptance.
Complete reconciliation tasks as directed, including balancing the safe and registers and entering and balancing sales and cash transactions.
Perform bookkeeping duties such as running till totals, preparing and proofing deposit slips, completing front-end forms, balancing Accounts Receivable, mailing statements, and filing sales records.
Report daily and weekly sales information to the Division Office.
Order and balance money orders, bus passes, lottery items, gift certificates and cards, postage, and change where applicable; maintain control logs.
Handle cash-flow accountability, including safe transactions, issues and pickups, tills, check and refund approvals, and monitoring checker fund-handling procedures.
Correct scanning-file problems promptly and help ensure Front End equipment is operational; implement emergency procedures during computer equipment malfunctions.
Review and write off checks when applicable, maintain returned-check and collection ledgers, and communicate with banks and customers regarding returned checks.
Perform payroll and timekeeping tasks when assigned, including auditing timecards, entering corrections and associate information, maintaining reports, preparing payroll worksheets, and tracking leave paperwork.
Inform the Store Director and Front End Manager of returned checks, cash variances, refund irregularities, and till-balance issues.
Create and communicate schedules in the Front End Manager’s absence using the provided scheduling tools.
Serve as an overflow cashier as necessary and perform other required duties.
Promote fast, friendly, accurate customer service and interact with customers to improve their store experience.
Conduct periodic cashier and courtesy clerk performance appraisals and testing; counsel employees as directed and recommend personnel actions.
Provide guidance to Customer Service Center clerks and assist with Front End programs, supply monitoring, and ordering.
Ensure Front End compliance with dress standards, sanitation, safety, security, and other company policies.
Attend and participate in store department-head meetings and department-manager activities in the Front End Manager’s absence.
Assist with interviewing and hiring front-end employees when assigned, coordinate orientation with the Personnel Coordinator, and supervise employee training.