Food Service - Assistant Operations Manager

SSA Group, LLC•Milwaukee, WI

8d•$22 - $27

About The Position

The Assistant Food Service Operations Manager supports the management of food service operations, with a particular focus on front-of-house functions. The role helps implement operational systems, processes, and policies; contributes to seasonal planning for food concepts and equipment; and supports financial forecasting, merchandising, payroll, staffing, and business planning. The manager oversees staff training and orientation, promotes guest satisfaction and resolves complaints, maintains quality and cleanliness, and supports facility and equipment maintenance. The position also works closely with client staff and vendors to maintain positive relationships and smooth operations. The role is expected to model SSA’s 452 Hospitality approach by providing welcoming guest experiences and fostering an inclusive, supportive workplace. It promotes team development, sustainability and conservation efforts, and community engagement. The position is full-time, hourly, non-exempt, and eligible for overtime. Work hours may vary and can include nights, weekends, and holidays as needed.

Requirements

Strong interpersonal and communication skills, including the ability to communicate with clients, the General Manager, and headquarters personnel.
Proven leadership skills and understanding of team building, team development, and partnership-building.
Strong problem-solving and decision-making skills, with the ability to stay organized.
Financial management, merchandising, analytical, planning, and leadership skills.
Ability to remain flexible in a fast-paced environment.
Computer knowledge and skills for basic office functions.
Physical ability to stand for extended periods and move and handle boxes weighing up to 35 pounds as needed; lifting and performing the stated job functions are required.
Ability to work varied hours and days, including nights, weekends, and holidays, as needed.
At least two years of operations management experience, dependent on sales; additional experience may be applicable.
ServSafe or food-handling certification.
Must be at least 18 years old; all education backgrounds are eligible.

Responsibilities

Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
Support implementation of operational systems, processes, and policies aligned with organizational mission, business needs, and client and SSA expectations.
Support seasonal planning for food concepts, equipment needs, and operational excellence.
Support financial forecasts, information flow, business processes, organizational planning, and merchandising that promotes consistency, impulse sales, and per-capita spending.
Oversee food service staff training and orientation according to the onsite handbook, and ensure staff complete SSAfety training upon hire.
Respond efficiently to guest needs and resolve complaints effectively.
Maintain food service quality and facility cleanliness.
Document and discipline employees progressively in accordance with company policies and procedures to improve performance.
Maintain a clean, safe, and organized work environment for employees and guests.
Support day-to-day food service functions and programs, with a specific focus on front-of-house operations.
Support maintenance and repair of facilities and equipment.
Maintain a close working relationship with client staff.
Ensure consistency and quality across operations, and plan menus considering market trends, customer preferences, and nutritional considerations.
Ensure invoices are provided to the office team so vendors are paid within terms.
Support management of food department operations, payroll, and controllable profit within established guidelines.
Meet payroll budget expectations through strategic staffing coverage and on-call shifts.
Manage employees in accordance with state and federal labor laws.
Schedule appropriate staffing levels according to budget and business forecasts.
Uphold and demonstrate understanding of company policies and procedures, and perform other tasks as necessary.
Promote an inclusive and supportive approach within the brand team and across units, remove barriers, and empower team members’ growth and opportunity.
Lead by example in sustainability and conservation efforts, understand their business application, and provide opportunities to educate unit staff.
Engage with SSA and the unit in community activities and opportunities to give back.

Benefits

Paid time off, up to 144 hours based on tenure.
Medical, dental, vision, and life insurance, plus other voluntary benefits for employees and their families; employee premiums apply.
401(k) program with a 15% company match, subject to age, service, hours-worked, and enrollment eligibility requirements.
Up to 120 hours of paid leave for qualifying reasons, including parental leave and serious medical conditions affecting the employee or family.
Up to 40 hours of paid bereavement leave.
On-demand pay access to a portion of earned wages before payday.
Meal plan and employee discounts where applicable.
Tuition discount through a partner college.
Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
Paid sick leave in accordance with applicable state and local laws.