Assistant Fitness Manager

In-Shape Solutions LLC • Oak Ridge, TN

3d • $13 - $14

About The Position

The Assistant Fitness Manager leads and manages the Training experience, driving a positive member experience and business results through team leadership, development, and a strong fitness culture. The role works with the General Manager and Regional Personal Training Manager to deliver the company brand, member experience, and business goals. It combines personal training and sales responsibilities with administrative oversight and leadership of the Personal Training team.

The Assistant Fitness Manager supports fitness sales, revenue, promotions, and administration; builds member community and retention; conducts FitStart appointments and personal training sessions; audits agreements and tracks sales and scheduling; and produces club fitness reports. The role also recruits, onboards, trains, and develops Personal Trainers, monitors their performance and member experience, and helps ensure staffing supports session targets. The manager communicates company standards and goals and helps maintain a clean, safe, fun, and welcoming club.

The position requires frequent walking and standing, potentially up to eight hours a day, or extended periods of sitting. Employees may encounter cleaning chemicals or airborne particles and must wear designated PPE as directed. Physical activities may include handling, reaching, pushing, pulling, climbing, balancing, bending, kneeling, crouching, crawling, twisting, and occasionally lifting or moving items up to 50 pounds.

Requirements

• Current Personal Training certification from an approved accredited program, plus at least 1 year of experience in fitness or retail management. A four-year or advanced degree in a related field may be submitted in lieu of the Personal Training certificate.
• CPR/AED certification required within the first 30 days of hire.
• Availability to work weekends and holidays if needed.
• Strong service orientation and desire to deliver an outstanding member experience.
• Computer literacy and proficiency with MS Excel, MS Outlook, and MS Word.
• Clear and effective written and verbal communication.
• Outstanding organization and strong time management.
• Professionalism, cooperation, and ability to work well in a team environment.
• High regard for safety and propensity to prioritize it.

Nice To Haves

• College degree in business, retail, or hospitality preferred.
• Additional coursework in physical education, nutrition, physiology, and exercise science is beneficial.
• Knowledge, experience, and understanding of fitness, including equipment, personal training, and group fitness.

Responsibilities

• Assist with oversight of fitness sales, revenue, promotional activities, and general administration.
• Build a community of members through a consistent member experience and support member retention, including making 30–50 telephone calls per day.
• Service 2–4 FitStart appointments per day and train 60 or more session hours per month.
• Conduct weekly audits of Personal Training agreements and track sales and session scheduling.
• Produce reports on the club fitness budget, sessions, members, and other requested topics.
• Obtain member feedback to assess whether Personal Trainers are delivering a positive member experience.
• Ensure the Personal Training team understands club and company goals and is focused on exceeding them.
• Build community connections and support member retention and increased training-session frequency.
• Meet personal performance targets for Personal Training sales and sessions trained.
• Exercise confidentiality, professionalism, and diplomacy, and lead by example in delivering the company mission.
• Assist with recruiting, hiring, onboarding, and training Personal Trainers, and ensure staffing is adequate to achieve session targets.
• Manage performance by setting clear expectations for behavior, performance, and consequences.
• Continually train and develop Personal Trainers; observe, shadow, and provide feedback to support a positive member experience.
• Assist with weekly Personal Trainer meetings to review performance and provide direction, motivation, and guidance.
• Meet with prospective members and provide necessary information professionally.
• Communicate and uphold company standards, ensuring the club is clean, safe, fun, and welcoming.

Benefits

• Free health club membership.
• Casual work environment.
• Discounts on in-club retail items and current vendor partner offerings, including NASM.
• Opportunity for growth and professional development.
• 401(K) savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed