Assistant Financial Center Manager

Simmons Bank•Memphis, TN

About The Position

Simmons Bank is a regional community bank offering financial services and banking options supported by technology. The Assistant Financial Center Manager (AFCM) leads and coaches a team of bankers in meeting customers’ financial needs through consultative service. The role is both a producer and a coach, serving customers and prospects in person, by phone, and through outside business development. It suits a driven, competitive team player who can manage processes and provide personalized service in a fast-paced environment. The position offers potential for growth and development.

Requirements

High school diploma or GED.
Previous retail supervisory experience.
Ability to manage and lead an effective sales process while supporting excellent customer service.
Ability to positively lead a group through an evolving, fast-paced banking environment.
Ability to motivate and present information effectively in one-on-one and small-group settings to customers, clients, and employees.
Registration with the National Mortgage Licensing System and Registry (NMLS), and/or willingness to obtain an NMLS license after employment.
Computer skills, including use of MS Office programs.
Ability to understand and use social media platforms to share brand awareness and obtain market knowledge.
Ability to travel occasionally, with sporadic and minimal overnight and/or out-of-town travel.

Nice To Haves

Bachelor of Science or Bachelor of Arts degree, or equivalent work experience.

Responsibilities

Assist the Financial Center Manager with hiring, scheduling, coaching, and training branch staff; help ensure branch coverage and motivate staff.
Maintain knowledge of retail roles and oversee staff duties to ensure compliance with branch processes and procedures.
Demonstrate and educate associates on the bank’s resources, including in-branch services, digital capabilities, and business partner resources.
Meet personal and associate goals through required in-person and outbound calling activities, offering needs-based solutions and recommendations.
Facilitate consumer loan requests by soliciting requests, maintaining knowledge of loan policies and procedures, assisting with consumer loan portfolios, and coaching staff on handling loan requests.
Identify customer needs and refer customers to partner teams for small business, corporate and institutional banking, mortgage, and financial advisory services.
Grow existing and develop new small business banking relationships in the market through outside sales activity.
Review client experience results, coach staff, and implement plans to maintain high customer satisfaction.
Perform regular branch audits, including teller cash and compliance documentation audits, and complete clerical, supervisory, and management reporting as requested.
Ensure departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
Provide occasional support at other banking institutions within the market.
Travel occasionally for meetings, training, bank conversion, and acquisition support.