Assistant Facilities Manager

Topgolf•Mt Laurel, NJ

About The Position

The Assistant Facilities Manager supports the Facilities Manager in leading venue maintenance operations. The role handles repair and replacement of equipment, including the game system and entertainment technologies, building maintenance, and upkeep of hardware, machinery, and systems used in Topgolf’s hospitality operation. It also supports development of the Facilities team through hiring, scheduling, team member development, and engagement, while helping ensure safety, regulatory compliance, and budget standards are met. The position requires a hands-on, accountable team member who can maintain equipment and facilities, identify and resolve issues proactively, and support a safe, clean, guest-ready venue. The Assistant Facilities Manager coordinates with Operations, team members, vendors, and leadership, and must be available for varied shifts, including evenings, weekends, and holidays. The role includes physical work in challenging environments, use of hand and power tools and seated motorized equipment, and frequent lifting and movement.

Requirements

At least 3 years of maintenance experience, including at least 1 year of recent supervisory experience.
Experience in building maintenance, equipment repair, and facilities systems.
High school diploma or equivalent.
Clean driving record.
Excellent communication, time management, and organizational skills.
High level of self-awareness, receptivity to change, and integrity.
Availability to work varied shifts, including evenings, weekends, and holidays.
Must be at least 21 years of age where required by state or local law.
Ability to sit occasionally for administrative and scheduling tasks, including computer and keyboard use.
Ability to stand and walk frequently throughout the full shift.
Ability to speak and listen clearly throughout the shift with team members, vendors, and leadership.
Near and far visual acuity; corrective lenses are acceptable.
Ability to lift and carry items up to 50 lb. frequently, with occasional team lifts above 50 lb.
Ability to frequently bend, stoop, kneel, crouch, and reach overhead and at or below shoulder level.
Ability to work at varying heights, including above six feet, with balance and head-to-toe body control.
Ability to work in tight, restricted, and low-clearance spaces while kneeling, crouching, or crawling for sustained periods.
Ability to grip, manipulate, and control hand and power tools, requiring manual dexterity and upper-body strength.
Ability to operate seated motorized equipment, including a Kubota UTV, with hand-foot coordination and sustained alertness.
Ability to work in and transition between extreme temperatures, including high heat and freezing conditions, outdoors for extended periods.
Ability to work in elevated noise levels and use hearing protection.

Responsibilities

Support the Facilities Manager in day-to-day Maintenance Department operations.
Monitor the operation and proper use of venue equipment and systems.
Monitor inventory and use of spare parts, maintenance supplies, and equipment.
Collaborate with the Operations team on building and grounds maintenance priorities.
Coach, develop, and engage Facilities team members and Porters.
Ensure team members are trained, properly equipped, and held to high standards.
Delegate tasks clearly and follow up to ensure timely, quality completion.
Support hiring, scheduling, and onboarding of Facilities team members.
Control department budgets and spending within established guidelines.
Maintain safety, health, and environmental policies and procedures.
Ensure compliance with city, county, state, and federal maintenance regulations.
Maintain a clean driving record and responsibly manage equipment and supply vendors.
Proactively identify and address maintenance issues before they affect guests or team members.
Ensure facilities standards support the guest experience.
Demonstrate Topgolf’s core values: Fun, One Team, Excellence, Courage, and Caring.
Create realistic maintenance schedules and sequence tasks for efficiency.
Anticipate and minimize bottlenecks, delays, and equipment failures through planning.
Align daily Facilities priorities with the needs of the broader Operations team.
Balance preventive maintenance with reactive repairs in a high-volume environment.
Complete maintenance and repair work to a high standard and on time, maintaining focus during high-demand or short-staffed periods.
Monitor task completion, hold team members accountable, and follow through on commitments to the Facilities Manager, Operations team, and vendors.