Assistant Facilities Manager

JLL•Charlotte, NC

3d•Onsite

About The Position

The Assistant Facility Manager partners with the Facility Manager to deliver maintenance and repair services, support client satisfaction, and promote operational excellence. The role oversees work order performance, building systems and documentation, and vendor relationships to help ensure the facility operates safely and efficiently. It also monitors KPIs and SLAs, supports quality improvements, and maintains client partnerships. The position combines technical facilities expertise with customer service. The Assistant Facility Manager supports facility operations, budget management, building audits, preventive maintenance, safety, vendor performance, and reporting. The role may require occasional after-hours or weekend shifts when operational needs require.

Requirements

High school diploma or equivalent.
Three to five years of experience in facilities management, maintenance coordination, or operations, with demonstrated work order management expertise.
Solid understanding of HVAC, electrical, plumbing, building automation, and life safety systems.
Ability to manage budgets, estimate costs, review invoices, and coordinate vendor contracts and service agreements.
Strong organizational and multitasking skills, including the ability to prioritize competing demands and manage multiple projects simultaneously.
Proficiency with computerized maintenance management systems (CMMS) and Microsoft Office Suite.
Excellent communication and interpersonal skills for engaging with clients, vendors, contractors, and internal stakeholders.
Must be authorized to work in the United States without sponsorship.

Nice To Haves

Associate degree or technical certification in facilities management, engineering, or a related field.
Experience with building automation systems (BAS), energy management platforms, or smart building technologies.
Background in vendor management, including performance evaluation, contract negotiation, and relationship development.
Knowledge of KPI and SLA frameworks in facility or property management environments.
Familiarity with safety compliance standards such as OSHA regulations and life safety code requirements.
Experience conducting building audits and implementing preventive maintenance best practices.
Certifications such as Certified Facility Manager (CFM), Facilities Management Professional (FMP), or Certified Maintenance & Reliability Professional (CMRP).
Project management experience or exposure to continuous improvement methodologies such as Lean or Six Sigma.

Responsibilities

Review, prioritize, and create work orders; estimate labor, materials, safety requirements, and timelines.
Coordinate with subcontractors and internal teams to assign resources and complete work efficiently.
Oversee daily work order review and follow-up to support a strong customer experience.
Monitor SLAs monthly, identify areas that are off track, and implement corrective actions to meet or exceed site KPIs.
Manage building automation systems, preventive maintenance programs, life safety system testing, and building documentation.
Assist with budget management and building audits.
Coordinate work schedules with client representatives around negotiated downtime windows.
Create and publish weekly, monthly, and quarterly schedules for team members and clients.
Lead monthly conference calls with business partners covering vendor performance, safety, training, and account updates.
Assist with service provider matrix updates and source new vendors with the Account Team.
Develop monthly and quarterly reports and analyze customer feedback to recommend quality improvements.
Communicate regularly with work order requesters to understand needs and provide updates.
Support the Facility Manager by working occasional after-hours or weekend shifts as operational needs require.