Assistant Facilities Manager

JLL•Wilmington, NC

12d•Onsite

About The Position

The Assistant Facilities Manager serves as an operational leader responsible for maintenance management system administration, reporting, and facilities coordination. Working with the Facility Management team, this role supports seamless facility operations, service excellence, continuous improvement, and client satisfaction. The position oversees work order processes, contractor coordination, CMMS administration, budget support, and operational risk mitigation. This is an on-site position in Wilmington, North Carolina, with an 08-hour day shift (1st shift/morning shift). Candidates must be authorized to work in the United States without visa sponsorship. Applications are accepted on an ongoing basis until a candidate is identified.

Requirements

At least 3 years of facilities management experience, including demonstrated expertise managing CMMS/work order applications.
Proficiency in Microsoft Office, including advanced Excel skills to customize administrative reports and manage complex spreadsheets.
Basic knowledge of building systems, including mechanical and electrical systems, to coordinate maintenance activities.
Contractor and vendor management skills, including the ability to direct third-party service providers.
Strong customer service skills and written and verbal communication abilities, with a commitment to delivering excellent customer experiences.

Nice To Haves

Undergraduate degree in Facilities Management, Business Administration, Engineering, or a related field, or equivalent professional experience.
Ability to multitask and work independently without direct supervision while maintaining high-quality standards.
Ability to plan and manage work effectively under time constraints and competing priorities.
Experience with Corrigo CMMS or similar facilities management software.
Experience supporting budget development and cost-reduction initiatives in a facilities management environment.

Responsibilities

Plan, schedule, coordinate, and assign frequency-based and work-type-specific maintenance activities using industry and client best practices.
Oversee daily work order review and management, including timely follow-up with customers, technicians, and vendors.
Monitor and communicate KPI and SLA requirements to stakeholders, and partner with teams to identify service improvements and cost-saving opportunities.
Manage third-party contractors and vendors to support work order completion, provide direction, coach them on Corrigo usage, and coordinate work with minimal disruption to the client environment.
Maintain the integrity of the Corrigo CMMS by supporting the account team and overseeing system configuration and use to meet internal and client objectives.
Support budget creation, tracking, and reporting, and manage cost-reduction programs without compromising quality or increasing risk.
Proactively mitigate operational risks and ensure work order flags are cleared and verified efficiently.