Assistant Facilities Manager

JLL • Philadelphia, PA

3d • Onsite

About The Position

The Assistant Facilities Manager is responsible for maintenance management system administration, reporting, and facilities support for a distributed portfolio. The role works with the Facility Management team on routine facility operations, including creating, managing, and verifying work orders; managing and clearing work order flags; and coordinating maintenance technicians and third-party providers.

The position supports delivery of maintenance, repair, custodial, security, and other building services; customer satisfaction; budget development and reporting; and short- and long-term client projects. It plans and coordinates maintenance activities, communicates KPI and SLA requirements, supports service improvements, oversees work orders, coordinates vendors, and manages operations to mitigate risk. The position is on-site in Philadelphia, Pennsylvania.

Requirements

• At least 4 years of experience in facilities management and managing CMMS/work order applications.
• Knowledge of building systems and technical skills related to mechanical and electrical systems.
• Proficiency in Microsoft Office, especially Excel spreadsheets, and the ability to customize administrative reports.
• Strong written, verbal, and interpersonal skills.
• Superior customer service skills and a strong orientation toward providing an exceptional JLL customer experience.
• Must be authorized to work in the United States without sponsorship.

Nice To Haves

• Bachelor's degree in Facility Management or Property Management.
• Ability to multitask and work without direct supervision.
• Ability to plan and manage work under time constraints.
• Undergraduate degree or equivalent experience.

Responsibilities

• Work with the Facility Manager to oversee delivery of maintenance, repair, custodial, security, and other building services.
• Help monitor and improve client satisfaction with integrated facilities management services.
• Assist with budget development and management, including monthly and quarterly operating-budget variance reporting.
• Support implementation of short- and long-term client projects.
• Plan, schedule, coordinate, and assign maintenance activities according to industry and client best practices.
• Communicate KPI and SLA requirements in a timely manner and partner to identify service improvements and savings.
• Manage third-party contractors and vendors regarding work order completion.
• Review work orders daily and follow up to ensure successful service delivery and a positive customer experience.
• Follow up promptly with customers, technicians, and vendors.
• Coordinate vendors, facilities staff, and service providers to execute work with minimal disruption to the client environment.
• Provide vendors with coaching on the CMMS.
• Manage operations to mitigate operational risk.
• Create, manage, and verify work orders and manage and clear work order flags.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed