MK Assistant Executive Housekeeper

Mauna Kea Resorts•Waimea, HI

About The Position

The Assistant Executive Housekeeper is responsible for cleanliness and maintenance of resort facilities, including guest rooms, public areas, back-of-house areas, and satellite offices. The role assists the Executive Housekeeper with daily department operations and assumes the Executive Housekeeper’s duties and responsibilities in their absence. The position oversees housekeeping operations and staff, maintains service and quality standards, supports budgeting and purchasing, and ensures department policies, procedures, safety practices, and applicable collective bargaining agreement terms are followed. It also responds to guest and interdepartmental concerns and may assist with cleaning or other housekeeping services when needed. Work takes place indoors in air-conditioned offices or rooms, with frequent walking and inspection of outdoor resort areas. The role may involve occasional handling of commercial cleaning products, long and irregular hours, and work exceeding 40 hours per week. Physical duties include walking, standing, bending, reaching, and occasional lifting or carrying of supplies and equipment weighing up to 25 pounds. The position uses computers and resort software, telephones, radios, office equipment, and cleaning tools and supplies.

Requirements

Three or more years of work-related experience.
Skills to effectively supervise and manage the department and meet goals.
Ability to multitask.
Ability to work the schedule determined by the Executive Housekeeper, including long and irregular hours and more than 40 hours per week.
Ability to communicate effectively in person and by phone with guests, employees, managers, and vendors.
Ability to provide direction, resolve concerns, share information in meetings and briefings, train employees, and write manuals, procedures, notices, and memos.
Ability to prioritize daily tasks and department work assignments.
Ability to walk, stand, bend, and reach to inspect the property and supervise cleaning.
Ability to occasionally lift and carry supplies or equipment weighing up to 25 pounds.
Proficiency using a computer and the resort’s word-processing, spreadsheet, and other required software.

Responsibilities

Oversee cleanliness and maintenance of guest rooms, public areas, back-of-house spaces, and satellite offices.
Assist with preparation of the annual operating and capital improvement program (CIP) budget.
Help establish department policies, procedures, and standards.
Supervise and train Housekeeping Managers and department staff.
Oversee daily department operations and ensure quality and service standards are met.
Manage the department in accordance with company policies, procedures, and collective bargaining agreement terms and conditions.
Schedule staffing levels based on occupancy and budget guidelines.
Hire, train, evaluate, counsel, and discipline department employees.
Review, approve, and verify department payroll.
Assist with selecting and ordering cleaning supplies and equipment; negotiate with vendors on pricing, quantities, and shipping.
Maintain inventory of guest room supplies, furniture, fixtures, and uniforms.
Respond promptly to housekeeping concerns from guests and other departments and resolve issues satisfactorily.
Ensure safety training and standards are maintained and safety procedures are followed.
Assist the Executive Housekeeper with day-to-day operations and assume their duties and responsibilities when they are absent.
Assist in developing department training and procedures manuals.
Assist with cleaning or other housekeeping services when needed.
Conduct regular department meetings and briefings.
Maintain the resort lost-and-found system and department bulletin boards.
Attend resort management meetings in the Executive Housekeeper’s absence.
Report areas of the resort building in need of repair or maintenance.
Perform other related duties as assigned or required.