Assistant Executive Housekeeper

MCR Hotels•Rosemont, IL

About The Position

The Assistant Executive Housekeeper assists in managing the Housekeeping functions and staff on a daily basis to ensure guest rooms, public spaces, and team member areas are clean and well maintained. The role inspects areas of responsibility and follows up with plans to improve results. It directs and works with the team to execute housekeeping operations, continually improve guest and team member satisfaction, and maximize the department’s financial performance. The ideal candidate is detail-oriented and meticulous, with the ability to connect and engage with team members and guests.

Requirements

High school degree or equivalent.
At least 3 years of housekeeping supervisor experience in a full-service housekeeping hotel.
Strong understanding of operational controls, budgeting, forecasting, and scheduling.
Strong oral and written communication skills.
Organizational skills and attention to detail.
Proficiency with Microsoft Office and customer management platforms.
Excellent time management.
Ability to multitask and work in a fast-paced environment.
Strong leadership and communication skills.
Self-motivation.
A can-do attitude and hands-on approach.
Flexible schedule allowing availability days, nights, holidays, and weekends based on hotel demands.

Nice To Haves

Hotel or college training preferred.
Experience working in a labor-organized environment preferred.

Responsibilities

Ensure compliance with housekeeping policies, standards, and procedures.
Understand the importance of the department’s operations to overall property operations.
Review staffing levels to meet guest housekeeping needs, operational requirements, and financial objectives.
Obtain lists of rooms requiring immediate cleaning and prospective check-outs or discharges to prepare work assignments.
Inventory stock to ensure adequate supplies.
Supervise an effective inspection program for guestrooms and public spaces.
Ensure team members have proper supplies, equipment, and uniforms.
Communicate areas needing attention and follow up to ensure completion.
Participate in departmental meetings and communicate departmental goals clearly and consistently.
Use on-the-job training tools to train new room attendants and provide follow-up training as needed.
Establish and maintain open, collaborative relationships with team members.
Schedule team members according to business demands and track time and attendance.
Administer property policies fairly and consistently, and complete disciplinary procedures and documentation according to policy.
Observe team member behaviors and provide feedback.
Ensure team member recognition takes place.
Participate in interviewing and hiring team members with appropriate skills.
Empower team members to provide excellent customer housekeeping.
Emphasize guest satisfaction and continuous improvement.
Respond to and handle guest problems and complaints.