Assistant Executive Housekeeper

Hospitality Staffing Solutions Group Llc•San Diego, CA

11h•Onsite

About The Position

Hospitality Staffing Solutions is seeking an Assistant Executive Housekeeper (also referred to as Assistant Housekeeping Manager) for a client hotel in San Diego. The role is responsible and accountable for onsite housekeeping operations, ensuring quality and timeliness standards and budget objectives are met while maintaining professional relationships with property management. The Assistant Executive Housekeeper ensures the company’s mission and values guide the operation, with consideration for the company, employees, and customers. The position involves establishing site standards and goals, inspecting units, monitoring quality scores, training and developing employees, assigning and inspecting work, and maintaining a safe work environment. The role also plans schedules, supports timely completion of housekeeping tasks and reports, contributes to budget and inventory management, and builds positive customer relationships by resolving guest and personnel issues. Work is performed in a hotel setting. The role may require irregular hours and travel, and entails frequent movement, standing, walking, stair climbing, sitting, bending, twisting, stooping, and reaching; regularly lifting up to 25 pounds; and using office equipment. Applicants must be legally authorized to work in the United States without restriction and be at least 18 years old.

Requirements

Passion for cleanliness.
Demonstrated leadership and motivational skills.
Demonstrate loyalty, honesty, and integrity.
Proactive and self-managing.
Excellent problem-solving skills.
Strong communication skills.
Ability to work under stressful conditions.
Ability to work irregular hours and travel.
Legally authorized to work in the United States without restriction.
At least 18 years of age.
Corrective vision and hearing to the normal range.
Manual dexterity to operate a computer keyboard, calculator, copier, and other office equipment.
Ability to regularly lift up to 25 pounds.

Responsibilities

Develop and maintain a high standard of excellence at the site.
Establish and monitor site goals.
Ensure contractual obligations, company policies, standards, and procedures are followed.
Inspect units and complete the required number of report cards each week.
Understand the carpet-cleaning procedures and equipment used at each site.
Monitor site quality scores, work to improve them, and report monthly RCI, II, and internal scores to management.
Train and develop existing staff and new recruits.
Assign tasks to staff and inspect completed work for conformance to standards.
Monitor the progress of MIT candidates.
Recruit, hire, and train qualified employees.
Ensure a safe working environment at the site and office.
Plan work schedules to ensure adequate service.
Train employees to monitor daily progress and complete tasks on time.
Perform duties related to site operations as needed.
Promote a sense of urgency so units are turned on time.
Ensure weekly reports are completed promptly.
Arrive promptly for work, appointments, and meetings.
Assist with site budgets and provide feedback as necessary.
Recommend staff salary adjustments according to company guidelines.
Maintain adequate inventory and equipment supplies.
Build professional relationships with resort management and other key resort staff.
Be approachable and follow up consistently.
Develop strong, positive customer relations.
Troubleshoot and solve problems to meet customer needs.
Investigate and resolve personnel-related issues.
Become knowledgeable about the complete resort.
Resolve guest complaints promptly.