Assistant Executive Housekeeper

Horseshoe Bay Resort•Huntsville, AL

About The Position

The Assistant Executive Housekeeper assists in leading the daily operations of the hotel’s Housekeeping Department to ensure high standards of cleanliness, appearance, safety, and guest satisfaction. The role supports the Director of Housekeeping in supervising staff, inspecting rooms and public spaces, maintaining productivity standards, controlling expenses, ensuring compliance with brand standards, and fostering a positive, service-oriented work environment. As a hands-on leader, the Assistant Executive Housekeeper motivates associates, resolves operational challenges, and helps deliver exceptional guest experiences while maintaining efficiency and profitability. The position oversees or supports housekeeping operations across guest rooms, public areas, laundry when applicable, housepersons, overnight housekeeping, the uniform room, and Lost & Found. It includes operational leadership, associate coaching and development, quality assurance, guest service recovery, staffing and scheduling, safety and compliance, maintenance coordination, inventory control, communication with other departments, administrative work, and financial responsibilities. Other job-related duties may be assigned by the associate’s supervisor.

Requirements

High school diploma or GED required.
Minimum of 3–5 years of progressive housekeeping experience in a hotel environment.
Previous supervisory or management experience required.
Strong knowledge of housekeeping operations and quality standards.
Excellent leadership and coaching abilities.
Strong organizational and time-management skills.
Excellent interpersonal and communication skills.
Ability to multitask in a fast-paced environment.
Proficiency with Microsoft Office applications.
Ability to analyze reports and labor productivity.
Ability to maintain confidentiality.

Nice To Haves

Associate’s or Bachelor’s degree in Hospitality Management.
Experience with branded hotels.
Experience with hotel property management systems.

Responsibilities

Assist in directing daily housekeeping operations, including guest rooms, public areas, laundry when applicable, housepersons, overnight housekeeping, the uniform room, and Lost & Found.
Assist with opening and closing departmental responsibilities.
Ensure occupied, vacant, and public spaces meet company and brand cleanliness standards; conduct daily inspections and ensure deficiencies are promptly corrected.
Ensure guestrooms are guest-ready before arrival, assist with VIP room inspections and special requests, and coordinate room readiness with the Front Office.
Monitor housekeeping boards and room status; prioritize early arrivals, stayovers, out-of-order rooms, and rush requests; assist with room assignments and staffing adjustments based on occupancy.
Supervise Housekeeping Supervisors, Inspectors, Housepersons, Room Attendants, Laundry Attendants, and Public Area Attendants.
Provide daily direction and coaching, lead pre-shift meetings, communicate priorities, monitor productivity and quality, and provide immediate feedback.
Conduct performance evaluations; participate in interviewing and hiring; train new associates; support succession planning and development; recognize strong performance; and address performance concerns with People & Culture.
Foster teamwork, accountability, engagement, and professionalism.
Inspect guestrooms against company and brand standards, verify required cleaning and presentation details, and ensure maintenance deficiencies are reported before rooms are released for occupancy.
Monitor cleanliness-related guest satisfaction scores, follow up on complaints, implement corrective action plans when scores decline, and conduct random quality audits.
Respond to and resolve housekeeping guest concerns professionally; coordinate service recovery with the Front Office and Engineering; personally assist guests as needed; and maintain confidentiality and professionalism.
Assist in preparing schedules based on occupancy forecasts, monitor labor costs, adjust staffing to business demands, track productivity, approve payroll edits as assigned, monitor attendance, coordinate breaks and meal periods, and assist with call-offs and replacement staffing.
Ensure compliance with OSHA regulations, brand standards, company policies, fire and life safety procedures, bloodborne pathogen procedures, chemical handling and SDS requirements, PPE requirements, infection prevention standards, hazard communication procedures, ADA accessibility standards, and local health department regulations.
Conduct routine safety inspections, correct unsafe conditions, and ensure associates use proper lifting techniques and ergonomic practices.
Identify maintenance deficiencies, submit work orders, follow up with Engineering, verify repairs, assist with preventive maintenance inspections, and coordinate out-of-order room status with Engineering and the Front Office.
When applicable, assist with laundry production, monitor linen quality and chemical usage, oversee linen inventories and wash formulas, ensure timely guest-laundry processing, and maintain adequate linen par levels.
Monitor inventory of guest room supplies, cleaning chemicals, linen, terry, uniforms, guest amenities, housekeeping equipment, vacuums, floor machines, and housekeeping carts; ensure supplies are properly stored, organized, and secured.
Maintain effective communication with the Front Office, Engineering, Food & Beverage, Sales, Security, People & Culture, and Executive Leadership; participate in daily stand-up meetings, attend department head meetings as requested, and prepare operational reports as assigned.
Assist with payroll processing, productivity and inspection reports, guest satisfaction reports, Lost & Found documentation, purchase orders, scheduling, supply ordering, inventory records, training documentation, incident reports, and Workers’ Compensation documentation.
Assist with departmental budgeting, monitor labor expenses, control supply costs and chemical usage, manage linen and terry inventories, reduce waste, support productivity goals, participate in monthly inventory counts, assist with purchasing supplies, review invoices, and recommend cost-saving initiatives without compromising guest satisfaction.