Assistant Executive Housekeeper

MCR • Rosemont, IL

2d • $65,000 - $75,000 • Onsite

About The Position

The Assistant Executive Housekeeper assists in managing the Housekeeping functions and staff on a daily basis to ensure guest rooms, public spaces, and team member areas are clean and well maintained. The role inspects areas of responsibility and follows up with plans to improve results. It directs and works with the team to execute housekeeping operations, continually improve guest and team member satisfaction, and maximize the department’s financial performance. The ideal candidate is detail-oriented and meticulous, with a strong ability to connect and engage with team members and guests.

Requirements

• High school degree or equivalent; hotel or college training preferred.
• At least 3 years of housekeeping supervisor experience in a full-housekeeping hotel.
• Strong understanding of operational controls, budgeting, forecasting, and scheduling.
• Strong oral and written communication skills.
• Organizational skills and attention to detail.
• Proficiency in Microsoft Office and customer management platforms.
• Excellent time management.
• Ability to multitask and work in a fast-paced environment.
• Strong leadership and communication skills.
• Aptitude for self-motivation.
• Can-do attitude and hands-on approach.
• Flexible schedule with availability for days, nights, holidays, and weekends based on hotel demands.

Nice To Haves

• Hotel or college training.
• Experience working in a labor-organized environment.

Responsibilities

• Ensure compliance with housekeeping policies, standards, and procedures.
• Understand the department’s operational impact on overall property operations.
• Review staffing levels to meet guest housekeeping needs, operational needs, and financial objectives.
• Obtain lists of rooms requiring immediate cleaning and prospective check-outs or discharges to prepare work assignments.
• Inventory stock to ensure adequate supplies.
• Supervise an effective inspection program for guestrooms and public spaces.
• Ensure team members have proper supplies, equipment, and uniforms.
• Communicate areas needing attention and follow up to ensure completion.
• Participate in departmental meetings and communicate departmental goals clearly and consistently.
• Use available on-the-job training tools to train new room attendants and provide follow-up training as needed.
• Establish and maintain open, collaborative relationships with team members.
• Schedule team members according to business demands and track time and attendance.
• Administer property policies fairly and consistently, and ensure disciplinary procedures and documentation are completed according to policy.
• Observe team member behavior and provide feedback.
• Ensure team member recognition takes place.
• Participate in interviewing and hiring team members with appropriate skills.
• Empower team members to provide excellent customer housekeeping.
• Emphasize guest satisfaction and continuous improvement.
• Respond to and handle guest problems and complaints.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED