Assistant Executive Housekeeper

Embassy Suites by Hilton Knoxville Downtown•Knoxville, TN

About The Position

The Assistant Executive Housekeeper supervises housekeeping and laundry operations, staff, contract labor, equipment, inventories, and room quality. The role works with the General Manager on the department’s annual budget, monitors performance against plan, and maintains productivity and labor cost goals. It also supports guest satisfaction and brand standards by ensuring rooms and public areas are clean, reporting room status to the front office, and preparing for brand audits. The position requires flexibility to work nights, weekends, and holidays.

Requirements

High school diploma or GED.
At least 4 years of experience in all aspects of housekeeping in a large, multi-use facility.
At least 2 years of supervisory experience.
Excellent written and verbal communication skills.
Flexibility to work nights, weekends, and holidays.

Responsibilities

Supervise housekeeping and laundry staff, including recommending hires and terminations, taking disciplinary action, conducting performance evaluations, and providing training and development.
Schedule staff according to labor standards and forecasted occupancy, and assign daily boards to housekeeping team members.
Manage contract labor relationships and staffing needs, including training contract labor in their positions.
Evaluate equipment such as vacuums, washers, dryers, and carts, and coordinate with other managers when repairs or replacements are needed.
Assist the General Manager in developing the department’s annual budget and monitor performance against plan.
Maintain room quality in accordance with hotel objectives; monitor cleanliness in rooms, storage areas, laundry, restrooms, and public areas.
Check VR rooms to ensure they are vacant, clean, and ready, and check storage areas for adequate housekeeping supplies.
Compile and report accurate guest-room status to the front office.
Oversee all housekeeping duties.
Maintain productivity and labor cost goals.
Establish and maintain cost-control systems for staffing, linen inventories, and cleaning supplies.
Conduct inventories of linen, supplies, and equipment; order and receive supplies to maintain adequate inventory levels.
Ensure quality services meet guest needs and enhance guest relations.
Prepare for brand audits, evaluate results, and collaborate with management and the team on necessary improvements to achieve satisfactory brand scores.
Perform other duties as assigned.