MK Assistant Executive Housekeeper

Human Resources Team•Waimea, HI

2d•$75,000 - $90,000•Onsite

About The Position

The Assistant Executive Housekeeper is responsible for the cleanliness and maintenance of resort facilities, including guest rooms, public areas, back-of-house spaces, and satellite offices. The role assists the Executive Housekeeper with the department’s day-to-day operations and assumes the Executive Housekeeper’s duties and responsibilities in their absence. The position supports departmental budgeting and policy development, supervises and trains Housekeeping Managers and department staff, manages staffing and payroll, and helps select and order supplies and equipment. It also responds to housekeeping concerns, maintains safety standards, supports training and procedures, and may assist with cleaning or other housekeeping services as needed. The work is performed indoors in air-conditioned offices or rooms, with frequent walking and inspections of outdoor resort areas. The role may involve handling commercial cleaning products, long and irregular hours, and work exceeding 40 hours per week. Physical demands include walking, standing, bending, reaching, and occasional lifting or carrying of items weighing up to 25 pounds.

Requirements

Three or more years of work-related experience.
Skills to effectively supervise and manage the department and meet goals.
Ability to multitask.
Proficiency with computers and the resort's word-processing, spreadsheet, and other required software.
Ability to work the schedule determined by the Executive Housekeeper, including long and irregular hours and more than 40 hours per week.
Ability to communicate effectively in person and by phone with guests, employees, managers, and vendors.
Ability to share information effectively in department briefings and meetings.
Ability to train employees and write manuals, procedures, notices, and memos.
Ability to walk, stand, bend, and reach frequently, and occasionally lift or carry supplies and equipment weighing up to 25 pounds.

Responsibilities

Maintain the cleanliness and upkeep of guest rooms, public areas, back-of-house spaces, and satellite offices.
Assist the Executive Housekeeper with daily departmental operations and assume their responsibilities when they are absent.
Assist in preparing the annual operating and CIP budget.
Help establish departmental policies, procedures, and standards.
Supervise and train Housekeeping Managers and department employees.
Oversee daily operations to ensure quality and service standards are met.
Manage the department in accordance with company policies, procedures, and CBA terms and conditions.
Schedule staffing levels based on occupancy and budget guidelines.
Hire, train, evaluate, counsel, and discipline department staff.
Review, approve, and verify departmental payroll.
Assist with selecting and ordering cleaning supplies and equipment.
Order supplies and equipment and negotiate vendor pricing, quantities, and shipping to obtain favorable prices.
Maintain inventories of guest room supplies, furniture, fixtures, and uniforms.
Respond promptly to housekeeping concerns from guests and other departments and resolve issues satisfactorily.
Ensure safety training and standards are maintained and safety procedures are followed.
Help develop departmental training and procedures manuals.
Assist with cleaning or other housekeeping services when needed.
Conduct regular departmental meetings and briefings.
Maintain the resort's lost and found system and departmental bulletin boards.
Attend resort management meetings when the Executive Housekeeper is absent.
Report areas of the resort building requiring repair or maintenance.
Perform other related duties as assigned or required.