Assistant Executive Housekeeper

Crescent Careers•Huntsville, AL

About The Position

The Assistant Executive Housekeeper assists in leading the daily operations of the hotel’s Housekeeping Department to ensure high standards of cleanliness, appearance, safety, and guest satisfaction. The position supports the Director of Housekeeping by managing and coaching housekeeping associates, conducting inspections, coordinating room readiness, maintaining productivity standards, controlling expenses and inventory, and ensuring compliance with company, brand, and safety standards. This is a hands-on leadership role focused on resolving operational challenges, motivating associates, and delivering exceptional guest experiences efficiently and profitably. The role oversees or assists with guest rooms, public areas, laundry when applicable, housepersons, overnight housekeeping, the uniform room, and Lost & Found. It includes staff supervision and scheduling, quality assurance, guest service recovery, safety and compliance, maintenance coordination, inventory control, interdepartmental communication, and administrative and financial support. Other job-related duties may be assigned by the associate’s supervisor.

Requirements

High school diploma or GED.
Minimum of 3–5 years of progressive housekeeping experience in a hotel environment.
Previous supervisory or management experience.
Strong knowledge of housekeeping operations and quality standards.
Strong leadership and coaching abilities.
Strong organizational and time-management skills.
Excellent interpersonal and communication skills.
Ability to multitask in a fast-paced environment.
Proficiency with Microsoft Office applications.
Ability to analyze reports and labor productivity.
Ability to maintain confidentiality.

Nice To Haves

Associate’s or bachelor’s degree in Hospitality Management.
Experience with branded hotels.
Experience with hotel property management systems.

Responsibilities

Assist in directing daily housekeeping operations across guest rooms, public areas, laundry when applicable, housepersons, overnight housekeeping, the uniform room, and Lost & Found.
Assist with departmental opening and closing responsibilities and ensure spaces meet company and brand cleanliness standards.
Conduct daily and random inspections of guestrooms, suites, corridors, stairwells, elevators, public areas, meeting spaces, offices, fitness and pool areas when applicable, and back-of-house spaces; ensure deficiencies are corrected.
Ensure guestrooms are guest-ready before arrival, assist with VIP inspections and special requests, and coordinate room readiness with the Front Office.
Monitor housekeeping boards and room status, prioritize arrivals, stayovers, out-of-order rooms, and rush requests, and adjust assignments and staffing to occupancy.
Supervise housekeeping supervisors, inspectors, housepersons, room attendants, laundry attendants, and public area attendants; provide direction, coaching, and daily priorities.
Lead pre-shift meetings, monitor productivity and quality, conduct performance evaluations, and participate in hiring, training, succession planning, associate development, and recognition.
Address performance concerns through coaching and progressive discipline in partnership with People & Culture, and foster teamwork, accountability, engagement, and professionalism.
Inspect guestrooms against company and brand standards, verify quality before rooms are released, monitor cleanliness-related guest satisfaction, and implement corrective action plans when needed.
Respond promptly and professionally to housekeeping guest concerns, resolve complaints, coordinate service recovery with the Front Office and Engineering, and personally assist guests when needed.
Prepare schedules based on occupancy forecasts, monitor labor costs and productivity, adjust staffing, approve payroll edits as assigned, monitor attendance, coordinate breaks, and manage call-offs and replacement staffing.
Ensure compliance with OSHA, brand standards, company policies, fire and life safety procedures, bloodborne pathogen procedures, chemical handling and SDS requirements, PPE requirements, infection prevention standards, Hazard Communication procedures, ADA accessibility standards, and local health regulations.
Conduct safety inspections, correct unsafe conditions, and promote proper lifting and ergonomic practices.
Assist with departmental budgeting, monitor labor and supply expenses, manage linen and terry inventories, monitor chemical usage, participate in inventory counts, assist with purchasing, review invoices, and recommend cost-saving measures.
Identify maintenance deficiencies, submit work orders, follow up with Engineering, verify repairs, assist with preventive maintenance inspections, and coordinate out-of-order rooms with Engineering and the Front Office.
When applicable, assist with laundry production oversight, linen quality and inventory, chemical usage, wash formulas, guest laundry processing, and linen par levels.
Monitor and secure inventory of guest supplies, cleaning chemicals, linens, terry, uniforms, amenities, and housekeeping equipment; maintain proper storage and organization.
Communicate effectively with the Front Office, Engineering, Food & Beverage, Sales, Security, People & Culture, and executive leadership; participate in meetings and prepare operational reports as assigned.
Assist with payroll processing, productivity and inspection reports, guest satisfaction reports, Lost & Found documentation, purchase orders, scheduling, supply ordering, inventory records, training documentation, incident reports, and Workers’ Compensation documentation.