Assistant Executive Housekeeper

Embassy Suites•Knoxville, TN

About The Position

The Assistant Executive Housekeeper supervises housekeeping and laundry operations and staff, helping maintain room quality, cleanliness, service standards, and department cost goals. The role includes staff scheduling and development, overseeing contract labor, monitoring equipment and inventory, supporting the department budget, coordinating room-status reporting with the front office, and preparing for brand audits. The position requires flexibility to work nights, weekends, and holidays.

Requirements

High school diploma or GED.
At least 4 years of experience in all aspects of housekeeping in a large, multi-use facility.
At least 2 years of supervisory experience.
Excellent written and verbal communication skills.
Flexibility to work nights, weekends, and holidays.

Responsibilities

Supervise housekeeping and laundry staff, including recommending hiring and termination, performing disciplinary actions and performance evaluations, and providing training and development.
Schedule staff according to labor standards and forecasted occupancy, and assign daily boards to housekeeping team members.
Manage contract labor relationships and needs, including training for contract labor positions.
Evaluate equipment such as vacuums, washers, dryers, and carts, and work with other managers on repairs or replacement.
Assist the General Manager with developing the department's annual budget and monitor performance against plan.
Maintain room quality based on hotel objectives and monitor cleanliness in rooms, storage areas, laundry, restrooms, and public areas.
Check VR rooms to ensure they are vacant, clean, and ready, and check storage areas for adequate housekeeping supplies.
Compile and report accurate guest-room status to the front office.
Oversee all housekeeping duties and maintain productivity and labor cost goals.
Establish and maintain cost-control systems for staffing, linen inventories, and cleaning supplies.
Conduct inventories of linen, supplies, and equipment; order and receive supplies to maintain adequate inventory levels.
Ensure quality services meet guest needs and enhance guest relations.
Prepare for brand audits, evaluate results, and collaborate with management and the team on necessary improvements to ensure satisfactory brand scores.
Perform other duties as assigned.