Assistant Executive Housekeeper (Nonexempt)

O'Reilly Hospitality Management LLC•Springfield, MO

7d•Onsite

About The Position

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM"). At OHM, we are a forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. We are committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. We are seeking supportive, collaborative, detailed-oriented people to join our team!

Requirements

Strong leadership, management, organizational, and communication skills.
Ability to spot and resolve problems efficiently.
Excellent verbal and written communication skills.
Ability to deliver results.
Ability to work well with and motivate a variety of personality types while maintaining tact and diplomacy.
Ability to multitask and prioritize effectively.
Proficient in computer skills, including Microsoft Word and Microsoft Excel.
Two years of experience in housekeeping as a room attendant/housekeeper or Assistant Executive Housekeeper, with two years of supervisory experience in a commercial environment preferred.
A minimum of 1 year in a housekeeping role; hotel experience preferred.
A minimum High School education or GED; associate or bachelor’s degree preferred.

Nice To Haves

Two years of supervisory experience in a commercial environment
Hotel experience
Associate or bachelor’s degree

Responsibilities

Assists in supervising the daily operations of the Housekeeping Department, including room attendants, housepersons, and laundry attendants.
Supports the Executive Housekeeper in maintaining cleanliness, sanitation, and presentation standards for guest rooms, public areas, laundry, and back-of-house areas.
Conducts routine inspections of guest rooms and hotel areas to ensure compliance with hotel brand and company standards.
Assists with training, coaching, and developing housekeeping team members on cleaning procedures, safety standards, guest service expectations, and departmental policies.
Promotes and delivers world-class guest service by responding promptly and professionally to guest requests, concerns, and special needs.
Helps create daily room assignments and assists with staffing coverage to ensure operational efficiency.
Monitors housekeeping productivity and quality standards to ensure department goals are met.
Assists with inventory management, including ordering, tracking, and maintaining housekeeping supplies, linens, and guest amenities.
Ensures the proper use and maintenance of housekeeping equipment and report maintenance or safety concerns promptly.
Maintains compliance with all company policies, hotel procedures, OSHA guidelines, and safety and sanitation standards.
Assists with scheduling, payroll review, attendance tracking, and timecard accuracy as directed.
Supports department communication through daily shift meetings and ongoing team engagement.
Works closely with the Front Desk and Maintenance teams to ensure guest rooms are ready and maintenance issues are addressed timely.
Assists in maintaining lost and found procedures in accordance with company policy.
Leads by example in professionalism, appearance, attendance, and teamwork.
Performs housekeeping duties as needed to support operational demands and guest satisfaction.
Embraces O’Reach, OHX Experience, Green Team, Guest Service, Team Member Satisfaction, Health & Wellness, and Safety culture.
Performs other duties and responsibilities as required or requested.