Assistant Executive Director

Cedarhurst of Columbia • Columbia, MO

3d

About The Position

The Assistant Executive Director (AED) reports directly to the Executive Director and supports leadership and oversight of the community’s daily operations. The AED directly supervises the business office and assists with financial management, resident relations, employee support, and community engagement. The role ensures alignment with company values, regulatory requirements, and organizational goals through accurate reporting, support for staff and residents, and effective communication with families. In the Executive Director’s absence, the AED assumes responsibility for managing community operations and driving performance excellence.

Requirements

• Two years of managerial experience in a senior care community, with demonstrated leadership and organizational skills.
• Basic understanding of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to communicate effectively and identify and interpret written information.
• Ability to follow infection prevention and control protocols and use designated personal protective equipment when required.

Nice To Haves

• State-required license or certification for operating an Assisted Living/Memory Care community.
• Bachelor’s degree in business administration, finance, healthcare administration, or a related field.
• CPR or BLS certification.
• Experience with accounting functions such as accounts payable and receivable, posting ledgers, balancing, and reconciling accounts.

Responsibilities

• Manage business office functions, including assisting with sales, conducting tours, and participating in community events.
• Help plan and implement strategies for efficient and effective community operations.
• Create and manage department schedules using the Attendance on Demand platform, maintaining adequate coverage within the labor budget and meeting platform expectations and guidelines.
• Assist with developing the community’s operating and capital expenditure budgets and support compliance with established financial goals.
• Prepare regular financial and operational reports for the Executive Director or Home Office.
• Serve as the principal telephone and office receptionist as needed.
• Support the Executive Director’s management responsibilities and assume them during the Executive Director’s absence.
• Oversee applicant tracking, onboarding, training, disciplinary actions, terminations, workers’ compensation reporting, and related compliance with state regulations and internal policies.
• Maintain employee timecards and ensure payroll data is submitted accurately and on time to Human Resources.
• Reconcile credit card transactions by coding receipts and providing relevant transaction information.
• Submit timely change requests to Home Office for resident billing and activity, with supporting documentation.
• Track and bill resident accounts for one-time charges in the property management system.
• Initiate guest-meal credit card transactions when necessary.
• Serve as the primary contact for residents and families on billing, contract questions, and other business matters, providing customer service and support.
• Work with residents or their power of attorney to address payment issues, returned receipts, and outstanding accounts receivable.
• Assist residents or their powers of attorney, upon request, with submitting invoices to long-term care insurance providers.
• Maintain close relationships with residents and their organizations and communities, staying informed of their needs and preferences.
• Protect community property by managing it according to established policies and procedures and exercising sound fiduciary responsibility.
• Manage and maintain accurate, compliant resident and employee files.
• Order office supplies as needed.
• Ensure community staff communicate effectively with residents’ families about residents’ physical, personal, and emotional well-being.
• Collaborate with others, take direction from management, show initiative, and help address conflicts involving residents, families, employees, or others.
• Perform other duties as assigned.
• Follow infection prevention and control protocols, including using personal protective equipment when necessary.
• Participate in staff activities that foster teamwork, unity, and morale.
• Stay current with required training and continuing education and pursue opportunities for ongoing learning.

Benefits

• Medical insurance.
• Life insurance.
• Long-term disability coverage.
• 401(k) plan with company match after one year of service for eligible employees.
• GROW Points rewards system.
• Exclusive Skechers shoe discounts.
• Early paycheck access.
• Comprehensive training and opportunities for personal and professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed