Assistant Executive Director

Cogir Management, USA • Alexandria, VA

1d

About The Position

The Assistant Executive Director (AED) supports the Executive Director in planning, implementing, and evaluating community operations. The role helps manage day-to-day operations, including P&L responsibilities, sales leadership, and serving as the community’s HR point of contact. The AED contributes to staff and resident leadership, resident satisfaction, regulatory compliance, resident care support, property upkeep, sales and retention, and budget management.

Requirements

• Bachelor’s degree in business, human services, gerontology, or a related field.
• At least five years of leadership experience in retirement housing, hospitality, or healthcare management, preferably in a business office, operations, or HR capacity.
• Successful history of building sales and meeting financial goals.
• Keen attention to detail, effective time management, initiative, and problem-solving skills.
• Excellent communication skills and ability to motivate.
• Positive team-player mentality and passion for serving seniors.
• Capacity to participate in an on-call and weekend rotation.
• Valid driver’s license.

Nice To Haves

• Knowledge of computer systems such as CRM, ATS, and HRIS, as well as computer applications.

Responsibilities

• Assist with community operations and serve as a point of contact for staff, residents, prospects, community organizations, government agencies, and the public.
• Oversee front desk staff, including training, supervision, and staff development.
• Support recruiting across departments and foster a highly functioning team environment.
• Oversee employee hiring, promotions, disciplinary actions, and terminations, applying consistent practices to select and retain quality personnel.
• Lead new-hire onboarding initiatives.
• Provide leadership for staff and residents and proactively solve problems and issues.
• Help maintain buildings, grounds, and property through preventative maintenance systems, programs, and frequent inspections.
• Encourage staff creativity in delivering high-quality resident services economically.
• Maintain resident satisfaction through consistent delivery of high-quality services.
• Ensure resident records and charting are current and up to date.
• Maintain positive working relationships with residents, residents’ family members, employees, and the business community.
• Comply with local, state, and federal regulations and help create a safe working and living environment.
• Understand community care regulations and support the resident care program.
• Execute the renewal-retention program for existing residents.
• Assist with managing the community budget and cash flow, maintaining accountability and anticipating and minimizing negative budget variances and deficits.
• Participate in in-house sales activities, including prospective resident tours and special events.
• Serve as the second property contact for Cogir Senior Living corporate staff and maintain positive relationships.
• Help maintain current departmental policies, procedures, and licenses in accordance with company, federal, state, and local requirements.

Benefits

• Competitive salary, bonus, and growth opportunities.
• Health, dental, vision, and life insurance.
• 401(k) with company match.
• Paid vacation, holidays, and sick leave.
• Employee Assistance Program.
• Employee referral program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager