Assistant Executive Director

Cedarhurst of Jacksonville•Jacksonville, IL

About The Position

The Assistant Executive Director (AED) reports directly to the Executive Director and supports leadership and oversight of the community’s daily operations. The AED directly supervises the business office and assists with financial management, resident relations, employee support, and community engagement. The role helps ensure operations align with company values, regulatory requirements, and organizational goals through accurate reporting, support for staff and residents, and effective communication with families. When the Executive Director is absent, the AED assumes responsibility for managing community operations and driving performance excellence. Cedarhurst Senior Living provides senior living communities focused on exceptional care and personalized services. The organization describes its workplace values as passionate, trustworthy, empathetic, positive, respectful, and approachable, and offers training and opportunities for personal and professional growth. Benefits and other offerings include medical insurance, life insurance, long-term disability coverage, a 401(k) plan with company match after one year of service for eligible employees, GROW Points, Skechers shoe discounts, and early paycheck access.

Requirements

Two years of managerial experience in a senior care community, with demonstrated leadership and organizational skills.
Basic understanding of Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Ability to communicate effectively and identify and interpret written information.
Ability to walk or stand for extended periods and move throughout the community, resident apartments, and other areas.
May be required to stoop, kneel, crouch, crawl, climb, or balance.
Ability to lift up to 50 pounds independently and up to 200 pounds with assistance.
Must follow infection prevention and control protocols, including use of PPE when required.
Must complete required background checks, drug screening, and health assessments, such as TB testing or physical evaluations, as a condition of employment.

Nice To Haves

State-required license or certification for operating an Assisted Living/Memory Care community is desired.
Bachelor’s degree in business administration, finance, healthcare administration, or a related field is preferred but not required.
CPR or BLS certification is preferred.
Experience with accounting functions such as accounts payable and receivable, ledger posting, balancing, and account reconciliation is preferred.

Responsibilities

Manage the business office, including assisting with sales functions, conducting tours, and participating in community events.
Participate in planning and implementing strategies for efficient and effective community operations.
Create and manage department schedules using the Attendance on Demand platform, ensuring adequate coverage within the labor budget and compliance with AOD expectations and guidelines.
Assist in developing the community’s operating and capital expenditure budgets and ensure compliance with established financial goals.
Prepare regular financial and operational reports for the Executive Director or Home Office.
Serve as the principal telephone and office receptionist as needed.
Support the Executive Director with management tasks and assume their responsibilities during their absence.
Oversee applicant tracking, onboarding, training, disciplinary actions, terminations, and workers’ compensation claim reporting in compliance with state regulations and company policies.
Maintain employee timecards and submit accurate payroll data to Human Resources promptly.
Reconcile credit card transactions, code receipts, and provide relevant transaction information.
Submit timely change requests to Home Office for resident billing and activity, with supporting documentation.
Track and bill resident accounts for one-time charges in the property management system.
Initiate credit card transactions for guest meal sales when necessary.
Serve as the primary contact for residents and families on billing, contract questions, and other business-related inquiries.
Work with residents or their power of attorney to address payment issues, returned receipts, and outstanding accounts receivable.
Assist residents or their powers of attorney, upon request, with submitting invoices to long-term care insurance providers.
Maintain close liaison with residents and their organizations and communities, staying informed of their needs and requirements.
Protect community property by managing it in accordance with established policies and procedures and exercising fiduciary responsibility.
Manage and maintain accurate, compliant resident and employee files.
Order office supplies as needed.
Ensure community staff communicate effectively with residents’ families about residents’ physical, personal, and emotional wellbeing and care.
Collaborate with others, take direction from management, show initiative, and support conflict intervention and resolution for residents, families, employees, and others as needed.
Perform other duties as assigned.
Follow infection prevention and control protocols, including using personal protective equipment when necessary.
Participate in staff activities that foster teamwork, unity, and morale.
Stay current with required training and ongoing education and pursue continuous learning.