Assistant District Manager - Northwest District

Quality Moments Behavioral Health•Toledo, OH

About The Position

The Assistant District Manager (ADM) is the District Manager’s second-in-command, providing operational, administrative, supervisory, and client care management support throughout an assigned district. The role supports quality behavioral health services, employee accountability, facility satisfaction, regulatory compliance, and operational efficiency. The ADM carries out assigned responsibilities, manages delegated functions, and assists with operational needs identified by the District Manager, using leadership, initiative, flexibility, and independent decision-making within delegated authority. Responsibilities may vary based on district staffing, facility needs, organizational priorities, and the District Manager’s direction. The ADM supports district operations and leadership, oversees assigned facilities and employees, and may represent the District Manager at meetings, facility visits, and operational matters. The role includes visiting facilities, building relationships with facility personnel, supporting onboarding and service expansion, and completing facility documentation and reports. The ADM supervises and develops assigned employees, supports staffing and productivity expectations, and collaborates with Human Resources and the District Manager on employee development and corrective actions. The position also supports client care and coordination. This may include providing direct, person-centered behavioral health services within the employee’s qualifications, training, and authorized scope of practice; coordinating access and continuity of care; working alongside employees to model appropriate interventions; and assisting with intake, consent collection, documentation, insurance workflows, and service coordination with authorized clinical staff. Care and coordination must align with individualized treatment plans, agency policies, regulatory requirements, and the organization’s commitment to compassionate, person-centered care. The role does not independently perform clinical functions requiring professional licensure or authorization.

Requirements

Preferred 3–5 years of experience in behavioral health, case management, social services, staff training, or related operations.
Working knowledge of behavioral health services, client-centered practices, confidentiality, documentation, and applicable regulatory expectations.
Strong organizational, time-management, communication, teaching, presentation, and problem-solving skills.
Ability to manage multiple priorities.
Comfort with EHR systems, digital learning tools, and modern training methods.
Commitment to ongoing professional development.
Valid driver’s license, reliable transportation, and state-required automobile insurance.
Ability to pass applicable background and motor vehicle checks.
Ability to travel among assigned locations and work occasional evenings or weekends as operationally necessary.
Direct clinical functions requiring professional licensure or authorization are not performed independently in this position.

Nice To Haves

Supervisory or coaching experience is strongly preferred.

Responsibilities

Serve as the District Manager’s second-in-command and assist with daily district operations and leadership.
Support operational, administrative, staffing, and facility management responsibilities.
Assume responsibility for facilities, employees, projects, and operational functions as delegated.
Manage assigned responsibilities independently and resolve routine operational issues within established authority.
Represent the District Manager in meetings, facility visits, and operational matters when requested.
Assist with district goals, operational improvements, and organizational initiatives.
Communicate with the District Manager about staffing, productivity, compliance, and operational concerns.
Provide operational leadership during the District Manager’s absence within delegated authority.
Conduct regular visits to assigned facilities as directed.
Build and maintain relationships with facility administrators, nursing directors, social workers, admissions, activities departments, and other personnel.
Address facility concerns, service needs, and operational issues promptly.
Assist with new facility onboarding, staffing implementation, and service expansion.
Complete facility visit documentation using approved platforms and help prepare and distribute monthly facility reports.
Promote facility satisfaction, employee morale, and professional relationships.
Supervise, coach, and mentor assigned Client Care Specialists, Case Managers, Client Care Coordinators, and other district employees.
Monitor employee professionalism, attendance, productivity, documentation, and compliance with organizational expectations.
Support the 80% productivity standard for applicable full-time employees.
Assist with employee onboarding, training, scheduling, and performance improvement.
Identify staffing concerns and coordinate appropriate solutions.
Address routine employee concerns and document performance issues.
Collaborate with Human Resources and the District Manager on corrective actions and employee development.
Direct employees and make routine operational decisions within delegated authority.
Provide direct, person-centered behavioral health services as needed and within qualifications, training, and authorized scope of practice.
Support high-quality behavioral health services that promote client well-being, independence, recovery, and individualized treatment goals.
Oversee assigned client care coordination to support timely access to services, continuity of care, and communication among clients, families, guardians, healthcare providers, and facility staff.
Work alongside employees providing client care, offer guidance, model appropriate therapeutic interventions, assist with client engagement, and reinforce agency standards and best practices.
Assist with intake, consent collection, required documentation, insurance-related workflows, and service coordination with authorized clinical staff.
Ensure client care and coordination align with treatment plans, agency policies, regulatory requirements, and person-centered care commitments.
Perform other duties assigned by the District Manager or designated leadership.