Assistant District Manager - East District

Quality Moments Behavioral Health•Paris Township, OH

About The Position

The Assistant District Manager (ADM) serves as the District Manager’s second-in-command and provides operational, administrative, supervisory, and client care management support across the assigned district. The role combines district operations and client care management to support quality behavioral health services, employee accountability, facility satisfaction, regulatory compliance, and operational efficiency. The ADM supports the District Manager in district operations, carries out assigned responsibilities, manages delegated functions, and assists with operational needs. The position requires leadership, initiative, flexibility, and independent decision-making within delegated authority. Responsibilities may vary based on staffing, facility needs, organizational priorities, and the District Manager’s direction. The position also supports and coordinates person-centered behavioral health services. Direct client care may be provided as needed, within the employee’s qualifications, training, and authorized scope of practice. The role does not independently perform clinical functions requiring professional licensure or authorization.

Requirements

Working knowledge of behavioral health services, client-centered practices, confidentiality, documentation, and applicable regulatory expectations.
Strong organizational, time-management, communication, teaching, presentation, and problem-solving skills, with the ability to manage multiple priorities.
Comfort with EHR systems, digital learning tools, and modern training methods.
Valid driver’s license, reliable transportation, and state-required automobile insurance.
Ability to pass applicable background and motor vehicle checks.
Ability to travel among assigned locations and work occasional evenings or weekends as operationally necessary.

Nice To Haves

Preferred 3–5 years of experience in behavioral health, case management, social services, staff training, or related operations.
Supervisory or coaching experience strongly preferred.
Commitment to ongoing professional development.

Responsibilities

Serve as the District Manager’s second-in-command and assist with daily operations and district leadership.
Support operational, administrative, staffing, and facility management responsibilities.
Assume responsibility for assigned facilities, employees, projects, and operational functions as delegated.
Manage assigned responsibilities independently and resolve routine operational issues within established authority.
Represent the District Manager in meetings, facility visits, and operational matters when requested.
Assist in implementing district goals, operational improvements, and organizational initiatives.
Communicate with the District Manager regarding staffing, productivity, compliance, and operational concerns.
Provide operational leadership during the District Manager’s absence within delegated authority.
Conduct regular site visits to assigned facilities as directed.
Build and maintain relationships with facility personnel, including Administrators, Directors of Nursing, Social Workers, Admissions, and Activities Departments.
Address facility concerns, service needs, and operational issues promptly.
Assist with new facility onboarding, staffing implementation, and service expansion.
Complete required facility visit documentation using approved platforms and assist with preparing and distributing monthly facility reports.
Promote facility satisfaction, positive employee morale, and strong professional relationships.
Supervise, coach, and mentor assigned Client Care Specialists, Case Managers, Client Care Coordinators, and other district employees.
Monitor employee professionalism, attendance, productivity, documentation, and compliance with organizational expectations.
Support the established 80% productivity standard for applicable full-time employees.
Assist with employee onboarding, training, scheduling, and performance improvement; identify staffing concerns and coordinate solutions.
Address routine employee concerns, document performance issues, and collaborate with Human Resources and the District Manager on corrective actions and employee development.
Direct employees and make routine operational decisions within delegated authority.
Provide direct, person-centered behavioral health services as needed within qualifications, training, and authorized scope of practice.
Support high-quality behavioral health services that promote client well-being, independence, recovery, and individualized treatment goals.
Oversee assigned client care coordination to support timely access to services, continuity of care, and communication among clients, families, guardians, healthcare providers, and facility staff.
Work alongside employees providing client care, offering guidance, modeling therapeutic interventions, assisting with client engagement, and reinforcing agency standards and best practices.
Assist with intake, consent collection, required documentation, insurance-related workflows, and service coordination with authorized clinical staff.
Ensure direct client care and coordination align with individualized treatment plans, agency policies, applicable regulatory requirements, and the organization’s commitment to compassionate, person-centered care.
Perform other duties as assigned by the District Manager or designated leadership.