Assistant District Manager - Northeast District

Quality Moments Behavioral Health•Streetsboro, OH

About The Position

The Assistant District Manager (ADM) is the District Manager’s second-in-command and provides operational, administrative, supervisory, and client care management support throughout an assigned district. The role supports district operations, employee accountability, facility satisfaction, regulatory compliance, and operational efficiency. The ADM carries out assigned responsibilities, manages delegated functions, and assists with operational needs identified by the District Manager, exercising leadership and independent decision-making within delegated authority. Responsibilities may vary by district based on staffing, facility needs, organizational priorities, and the District Manager’s direction. The ADM supports daily district leadership and operations, may assume responsibility for assigned facilities, employees, projects, and functions, and may provide operational leadership during the District Manager’s absence. The position conducts facility visits, builds relationships with facility personnel, addresses service and operational concerns, and assists with onboarding, staffing implementation, service expansion, documentation, and monthly reporting. The ADM supervises and develops assigned employees, including Client Care Specialists, Case Managers, and Client Care Coordinators. The role supports employee onboarding, training, scheduling, productivity, performance improvement, and routine operational decision-making, collaborating with Human Resources and the District Manager on corrective actions and development. The role also supports person-centered behavioral health service delivery and client care coordination. As needed and within the employee’s qualifications, training, and authorized scope, the ADM may provide direct services, work alongside staff, assist with intake and service coordination, and oversee assigned coordination activities. Direct care and coordination must align with treatment plans, agency policies, applicable regulations, and the organization’s commitment to compassionate, person-centered care. This position provides operational and training support and does not independently perform clinical functions requiring professional licensure or authorization.

Requirements

Preferred 3–5 years of experience in behavioral health, case management, social services, staff training, or related operations.
Working knowledge of behavioral health services, client-centered practices, confidentiality, documentation, and applicable regulatory expectations.
Strong organizational, time-management, communication, teaching, presentation, and problem-solving skills, with the ability to manage multiple priorities.
Comfort with EHR systems, digital learning tools, and modern training methods, and commitment to ongoing professional development.
Valid driver’s license, reliable transportation, and state-required automobile insurance.
Ability to pass applicable background and motor vehicle checks.
Ability to travel among assigned locations and work occasional evenings or weekends as operationally necessary.
Direct clinical functions requiring professional licensure or authorization must not be performed independently in this role.

Nice To Haves

Supervisory or coaching experience is strongly preferred.

Responsibilities

Assist the District Manager with daily operations and district leadership.
Support operational, administrative, staffing, and facility management responsibilities.
Assume responsibility for delegated facilities, employees, projects, and operational functions; independently resolve routine issues within established authority.
Represent the District Manager in meetings, facility visits, and operational matters when requested, and provide operational leadership during the District Manager’s absence within delegated authority.
Assist with district goals, operational improvements, and organizational initiatives; communicate staffing, productivity, compliance, and operational concerns to the District Manager.
Conduct directed site visits and build relationships with facility Administrators, Directors of Nursing, Social Workers, Admissions, Activities Departments, and other personnel.
Address facility concerns and service needs; assist with new facility onboarding, staffing implementation, and service expansion.
Complete facility visit documentation using approved platforms and assist with preparing and distributing monthly facility reports.
Promote facility satisfaction, employee morale, and strong professional relationships.
Directly supervise, coach, and mentor assigned Client Care Specialists, Case Managers, Client Care Coordinators, and other district employees.
Monitor employee professionalism, attendance, productivity, documentation, and compliance with organizational expectations.
Support the 80% productivity standard for applicable full-time employees.
Assist with employee onboarding, training, scheduling, and performance improvement; identify staffing concerns and coordinate solutions.
Address routine employee concerns, document performance issues, and collaborate with Human Resources and the District Manager on corrective actions and employee development.
Direct employees and make routine operational decisions within delegated authority.
Provide direct, person-centered behavioral health services as needed, within qualifications, training, and authorized scope of practice.
Support high-quality behavioral health services that promote client well-being, independence, recovery, and individualized treatment goals.
Oversee assigned client care coordination to support timely service access, continuity of care, and communication among clients, families, guardians, healthcare providers, and facility staff.
Work alongside employees providing client care, offering guidance, modeling therapeutic interventions, assisting with client engagement, and reinforcing agency standards and best practices.
Assist with intake, consent collection, required documentation, insurance-related workflows, and service coordination with authorized clinical staff.
Ensure direct care and coordination align with treatment plans, agency policies, and applicable regulatory requirements.
Perform other duties as assigned by the District Manager or designated leadership.