Operations Specialist - East District

Quality Moments Behavioral Health•Canton, OH

About The Position

The Operations Specialist provides hands-on onboarding, training, coaching, documentation oversight, and client care coordination across assigned facilities and agency locations, under the direction of the District Manager or Assistant District Manager. The role promotes person-centered care, staff accountability, regulatory compliance, and continuous improvement. The position supports employee development and operational coordination, including onboarding, role-specific training, ongoing coaching, intake and service coordination, and collaboration with clients, families, guardians, licensed clinicians, and facility partners. It also monitors client access, continuity of care, documentation quality, and operational needs across assigned sites. The Operations Specialist may provide direct, person-centered behavioral health services when needed, within the employee's qualifications, training, and authorized scope of practice. The role provides operational and training support and does not independently perform clinical functions requiring professional licensure or authorization.

Requirements

Working knowledge of behavioral health services, client-centered practices, confidentiality, documentation, and applicable regulatory expectations.
Strong organizational, time-management, communication, teaching, presentation, and problem-solving skills, with the ability to manage multiple priorities.
Comfort with EHR systems, digital learning tools, and modern training methods.
Valid driver's license, reliable transportation, and state-required automobile insurance.
Ability to pass applicable background and motor vehicle checks.
Ability to travel among assigned locations and work occasional evenings or weekends as operationally necessary.

Nice To Haves

Preferred 3–5 years of experience in behavioral health, case management, social services, staff training, or related operations.
Supervisory or coaching experience is strongly preferred.
Commitment to ongoing professional development.

Responsibilities

Coordinate new-hire orientation, first-day support, site onboarding, and role-specific training in partnership with Human Resources and district leadership.
Train employees on agency policies, workflows, EHR documentation, service expectations, and approved procedures.
Provide field coaching, refresher training, and practical guidance to Client Care Specialists and other assigned staff.
Identify training gaps through observation, audits, staff feedback, and performance trends; recommend improvements to district and clinical leadership.
Track training completion, evaluate training effectiveness, and support compliance with the agency training plan.
Support intake, service coordination, consent collection, client forms, and insurance-related workflows in collaboration with authorized staff.
Help coordinate behavioral health services with licensed clinicians, clients, families, guardians, and facility partners.
Monitor client access, follow-up needs, service continuity, and satisfaction; escalate clinical or operational concerns appropriately.
Assist the District Manager with daily site needs, staffing transitions, workflow consistency, and resolution of operational barriers.
Provide direct, person-centered behavioral health services as needed within the employee's qualifications, training, and authorized scope of practice.
Support services that promote client well-being, independence, recovery, and individualized treatment goals.
Oversee assigned client care coordination activities to support timely access, continuity of care, and effective communication among involved parties.
Work alongside employees providing client care, modeling appropriate therapeutic interventions, assisting with client engagement, and reinforcing agency standards and best practices.
Review and monitor documentation for timeliness, completeness, accuracy, and compliance with agency requirements; facilitate corrections and escalate issues when needed.
Support appropriate review of service plans, progress notes, intake records, and discharge documentation within assigned authority; clinical approval remains with authorized clinicians.
Promote compliance with HIPAA, CARF standards, applicable Ohio requirements, payer rules, and agency policies.
Collaborate with Clinical Leadership, Quality Assurance, and Compliance on audits, corrective actions, and process improvement.
Serve as a resource for staff questions, coaching, problem-solving, and consistent implementation of district procedures.
Communicate emerging concerns, training needs, and performance trends to the District Manager; contribute to team meetings and reporting.
Promote a respectful, supportive, collaborative, and accountable work environment.
Perform other duties as assigned by the District Manager or designated leadership.