Assistant Director - SSVF

Friendship Place•Washington, DC

9d•Hybrid

About The Position

The Assistant Director supports and supervises the Veterans Services Division’s Project Coordinators and provides support to case managers, specialists, and housing navigators as needed. The role supervises staff, ensures participant-centered practices and quality assurance, and supports compliance with grant requirements and implementation of policies and procedures. It works to help low-income Veteran families become stably housed across Washington, DC and the listed counties and cities in the region. At least 50% of the work is in an office setting, with up to 50% in the field supervising case managers, working with participants at community events, and attending Continuum of Care (CoC) meetings. The role is hybrid; work from home may be approved based on duties and organizational needs, but is not guaranteed and may be adjusted or discontinued. Hours are flexible between 7:00 AM and 8:00 PM. Some evenings, holidays, and weekends may be required to support operations and respond to emergencies. The position requires travel and reliable access to personal transportation. The position is salaried and exempt, supervises three Project Coordinators, and has indirect oversight of case managers, specialists, and a housing navigator. The role also involves working with people who may be experiencing mental health or substance use challenges and may include exposure to emotionally sensitive situations. The successful employee is expected to provide compassionate, respectful, trauma-informed support while maintaining professional boundaries.

Requirements

Two years of experience in a similar setting.
One year of supervisory experience.
Strong HMIS data-entry skills.
Proficiency with Microsoft programs, including Word, Excel, PowerPoint, and Outlook.
Experience using internet services and web-based reporting systems.
Ability to obtain First Aid/CPR/AED certification that includes hands-on skills testing; training is provided by Friendship Place.
Valid driver’s license, current auto insurance, and ability to operate a motor vehicle.
Reliable access to personal transportation, valid vehicle registration, and maintenance of an acceptable Motor Vehicle Record meeting organizational or insurer standards.
Ability to provide current copies of a valid driver’s license and proof of insurance, and to update documentation if license status or insurance coverage changes.
Ability to work with people experiencing mental health or substance use challenges and to maintain healthy boundaries while providing compassionate, respectful, trauma-informed support.
Ability to communicate clearly and respectfully, listen actively, adapt communication style, and respond to communications within organizational timeframes.
Dependability, accountability, consistent attendance, integrity, confidentiality, professionalism, and ability to follow through on commitments and meet deadlines.
Ability to work successfully both independently and as part of a team.
Ability to treat clients, colleagues, supervisors, vendors, and community partners with dignity and respect, including during conflict or challenging situations.
Ability to work in a diverse and challenging environment and provide excellent customer service.
Ability to arrive on time for work and scheduled meetings.
Commitment to Friendship Place’s mission, vision, and core values.
Successful completion of required background investigations and clearances, which may include criminal-history, fingerprint-based, protective-services registry, program-specific, pre-employment, and drug and alcohol screening checks. Valid government-issued identification, references, and employment verification are required; required clearances must be maintained during employment.

Nice To Haves

Bachelor’s degree in human services or a related field.
Strong clinical and crisis-management skills.
Knowledge of adult rehabilitation values and principles.
Understanding of and experience working with Veterans.
Knowledge of Microsoft Word and ability to learn database programs.

Responsibilities

Supervise Project Coordinators through monthly one-on-one meetings and support other Veterans Services Division staff as needed.
Make decisions about grant-fund spending and implementation of policies and procedures.
Provide quality assurance and monitor SSVF grants and budgets.
Support staff in CoC meetings and work with CoCs in the service area to share information, promote best practices, participate in coordinated entry, and establish leadership.
Ensure CARF standards are met across the Veterans Services Division and remain current on those standards.
Develop, review, and update policy and procedure manuals, and implement policies and procedures among staff.
Ensure staff use best practices and demonstrate participant-centeredness.
Develop and manage goals, staff development, and timekeeping for direct reports.
Conduct quality assurance checks of participant files, HMIS records, supervision notes, budgets, and other administrative documents.
Assist with HMIS monitoring and data quality, and complete TCP data quality reports as needed.
Collaborate with external community and government agencies serving participants.
Complete monthly dashboard reports and quarterly Goals and Objectives reports.
Upload information to the VA Repository monthly.
Maintain and collect tracking data and notes using Excel.
Respond to participant crises and grievances as needed.
Assist with new staff development and participate in multidisciplinary meetings and regular supervision.
Demonstrate empathy and flexibility in responding to participant needs and requests.
Attend professional trainings and conferences as needed.
Maintain compliance with assigned mandatory training and background-clearance requirements.
Model respectful, timely, solution-focused communication and foster a positive, respectful, accountable workplace culture.
Set clear expectations for staff, support onboarding and employee engagement, resolve conflicts constructively, and address performance concerns through fair, documented coaching or corrective action.
Provide ongoing performance management and feedback, apply expectations consistently, and maintain appropriate professional boundaries and confidentiality.
Apply relevant federal and state employment laws in supervisory practices, consult HR when needed, and support employee well-being and professional growth.
Perform other duties as assigned.

Benefits

Low-cost health insurance
Health reimbursement
Flexible spending accounts
Employer-paid dental insurance
Vision insurance
Short- and long-term disability insurance
Life insurance
403B defined contribution plan matching
Employee assistance programs
Professional development
Employee resource groups
14 paid holidays
15 days of vacation and 10 days of sick leave during the first year of employment