View Job description for Assistant Director, Workforce Development Enrollment & Operations

College of Western Idaho•Nampa, ID

2d•Onsite

About The Position

The College of Western Idaho (CWI) is seeking an Assistant Director of Workforce Development Enrollment & Operations to lead the day-to-day enrollment operations supporting Workforce Development (WD) and Employer Partnerships. This role provides operational leadership across systems, processes, and people to ensure student-centered, efficient, and scalable enrollment services aligned with institutional and workforce priorities. As a key operational partner to the Director of Operations and Assistant Vice President (AVP), this position translates divisional strategy into effective execution—driving continuous improvement, strengthening cross-functional collaboration, and ensuring high-quality service delivery for students, employers, and internal partners. Workforce Development plays a critical role in supporting Idaho’s employers and learners through customized training and career-focused education. In this role, you’ll help shape how students and employer partners experience enrollment services—building streamlined systems, developing high-performing teams, and ensuring operations are responsive, accurate, and scalable as programs grow.

Requirements

Bachelor’s degree preferred; an equivalent combination of education and experience may be considered
Four (4) or more years of progressive experience in enrollment operations, student services, or a related field
Previous supervisory or team leadership experience
Demonstrated ability to lead teams in fast-paced, service-oriented environments
Strong analytical skills with the ability to interpret data and drive operational improvements
Experience designing, improving, and scaling workflows, systems, and processes
Strong organizational skills with the ability to manage multiple priorities and adapt to changing demands
Excellent communication and interpersonal skills with the ability to collaborate effectively across departments
All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI.

Responsibilities

Lead and oversee Workforce Development enrollment operations across multiple systems and communication channels
Ensure enrollment services are student-centered, efficient, and aligned with institutional and workforce priorities
Translate divisional goals into operational workflows, tools, and team execution
Serve as an operational partner to the Director and AVP, supporting implementation of enrollment strategies
Supervise, coach, and develop front-line enrollment staff
Foster a high-performing, service-oriented team culture focused on accuracy, responsiveness, and continuous improvement
Support staffing models, scheduling, and workload balancing using data-informed insights
Design, evaluate, and optimize enrollment workflows, systems, and processes to improve efficiency, accuracy, and scalability
Identify gaps across CRM, registration, and communication systems and partner with IT and functional teams to implement solutions
Recommend and implement process and policy enhancements that support service quality and enrollment outcomes
Serve as a liaison between Workforce Development, Employer Partnerships, One Stop, the Registrar, and IT
Ensure enrollment operations are aligned across departments and integrated with institutional systems and standards
Support consistent, accurate, and timely communication with students, employers, and internal stakeholders
Establish, monitor, and report on key performance indicators (KPIs) related to enrollment operations and service delivery
Analyze enrollment and service data to identify trends, risks, and opportunities for improvement
Provide data-informed insights and recommendations to support leadership decision-making
Contribute to budget planning and resource allocation decisions
Perform other duties as assigned