View Job description for Financial Aid Officer

College of Western Idaho•Nampa, ID

3d•Onsite

About The Position

Empower Student Success as a Financial Aid Officer at CWI! Are you passionate about helping students navigate the financial aid process and achieve their educational goals? The College of Western Idaho (CWI) is seeking a Financial Aid Officer to provide expert guidance, exceptional service, and critical support to students, families, and the campus community. At CWI, we believe in transforming lives through education. As a Financial Aid Officer, you’ll be at the heart of that mission—helping students access the resources they need to succeed while working in a collaborative, student-centered environment.

Requirements

One year of professional experience working with students in a postsecondary setting, or three years of other relevant professional experience
Customer service experience, especially in explaining complex rules or policies
Proficiency in Windows, Excel, Word, PowerPoint, and Outlook
Ability to research and understand complex financial aid systems and regulations
Strong interpersonal and communication skills, including public speaking
Ability to work effectively with diverse populations
Proactive, adaptable, and detail-oriented

Responsibilities

Deliver accurate, timely financial aid counseling to students and families
Support CWI’s One Stop Student Services locations with expert-level assistance
Ensure compliance with federal, state, and institutional regulations
Help students understand and access financial aid options
Review and authorize financial aid awards
Foster a culture of quality, equity, and service excellence
Work closely with Enrollment & Student Services teams
Provide guidance to students, parents, and college personnel
Represent CWI positively through public speaking and outreach
Advise students and families on financial aid programs, eligibility, and application procedures
Provide in-depth support on complex financial aid issues
Maintain expert-level knowledge of financial aid policies and regulations
Monitor compliance with federal and state regulations
Assist in ongoing institutional compliance efforts
Partner with student services and enrollment teams to deliver seamless support
Represent the college in outreach events and presentations
Provide leadership and training to support a high-quality student experience