View Job description for Workforce Development Enrollment Specialist

College of Western Idaho•Nampa, ID

2d•Onsite

About The Position

The College of Western Idaho (CWI) is seeking a Workforce Development Enrollment Specialist to guide students and employer partners through the enrollment process while ensuring accurate, timely processing of all required documentation. This role is an excellent entry point into higher education and offers the opportunity to build administrative and student-service experience in a fast-paced, mission-driven environment that supports Idaho’s workforce needs. CWI is Idaho’s youngest community college, serving more than 30,000 students across academic, career, and workforce training programs. As a Workforce Development Enrollment Specialist, you’ll play a key role in creating an efficient, student-centered enrollment experience that supports learners, businesses, and the broader community.

Requirements

Associate degree from an accredited college or university or relevant workforce development or administrative experience
One (1) year of professional experience working with students in a postsecondary setting or three (3) years of experience in an office environment
Strong attention to detail and organizational skills
Proficiency with computer applications, including Windows, Word, Excel, PowerPoint, and Outlook
Experience using document management systems, customer relationship management (CRM) tools, and student information systems such as Colleague
Familiarity with unified ERP systems
All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI.

Responsibilities

Serve as the first point of contact for current and prospective students, companies, and the general public via phone and in person
Provide general information and enrollment assistance with exceptional customer service
Guide students and employers through Workforce Development enrollment steps and requirements
Participate in prospective and current student events throughout the year
Process, review, and audit enrollment documents to ensure completeness and accuracy
Track missing or incomplete documentation and follow up with students and companies as needed
Enter enrollment data accurately and efficiently into the student information system
Maintain organized records and ensure timely issuance of course-related materials and directions
Issue enrollment and course completion documentation to students
Organize resources, establish priorities, and manage multiple tasks in a fast-paced environment
Support efficient workflows that align with Workforce Development and institutional priorities
Convey by word and action the values expected by CWI
Perform other duties as assigned