ASSISTANT DIRECTOR OF RESIDENTIAL SERVICES
About The Position
The Assistant Director of Residential Services is responsible for the overall operations of assigned residential programs and works under the supervision of the Director of Residential Services. The role ensures Attain, Inc. policies and procedures are consistently implemented and supports the organization’s stated goals. The Assistant Director oversees residential habilitation and behavior analysis services, coordinating licensing and ensuring that programs meet applicable laws, regulations, contracts, and organizational policies. The position helps maintain safe, healthy, clean residential environments; supports residents’ well-being, dignity, independence, and quality of life; and coordinates admissions, transfers, discharges, transportation, healthcare, medication administration, and consumer grievance procedures. The role also reviews incidents and service records, conducts quality assurance audits, supports financial and budget procedures, coordinates payroll, and hires, trains, schedules, and provides performance feedback to residential staff. The Assistant Director is on call to support service delivery and meets with families, guardians, case workers, support coordinators, agency representatives, employers, physicians, staff, neighbors, and other professionals as needed.
Requirements
- Bachelor of Arts or Bachelor of Science degree in a Human Services field.
- At least three years of manager- and/or director-level experience supporting persons with developmental disabilities.
- Current CPR certification.
- Florida driver’s license in good standing and a good driving record.
- Satisfaction of Department of Children and Families Level 2 background screening requirements, including local law enforcement check and fingerprinting.
- Knowledge of rules, regulations, standards, and policies pertaining to residential habilitation in licensed group homes.
- Computer knowledge, specifically Microsoft Outlook, Word, and Excel.
- Ability to work effectively with people with intellectual disabilities, their families, professional staff, and other support staff.
- Ability to communicate effectively orally and in writing.
- Ability to provide effective performance feedback.
- Ability to work effectively with other team members.
- Ability to prioritize and manage multiple projects simultaneously.
- Ability to design and implement performance management strategies to assess and promote service delivery quality and outcomes.
- Ability to demonstrate mature, stable, value-based conduct.
Responsibilities
- Oversee the overall operations of assigned residential programs under the supervision of the Director of Residential Services.
- Ensure residential habilitation services comply with applicable Florida laws and rules, Medicaid Waiver requirements, provider agreements, DCF and Community Based Care requirements, and Attain, Inc. policies.
- Ensure direct care staff uphold residents’ rights and that consumers are safe and free from abuse and neglect; assist with admission, transfer, and discharge planning.
- Coordinate residential licensing and ensure assigned homes maintain required licenses and meet applicable standards.
- Ensure housekeeping, maintenance, and repairs are completed promptly to maintain clean, healthy, and safe environments.
- Review incident and shift reports and take appropriate action.
- Provide on-call support for residential habilitation and behavior analysis services.
- Maintain a family-home atmosphere that promotes positive interactions, dignity, appropriate risk-taking, growth, and independence.
- Support the delivery of applied behavior analysis services in accordance with applicable requirements and policies.
- Ensure adequate transportation is available to residents and that direct care staff follow vehicle safety standards.
- Ensure residential habilitation and transportation services are documented as required.
- Ensure compliance with Florida Administrative Rule 65G-8 Reactive Strategies and applicable organizational policies.
- Coordinate implementation of the consumer grievance policy and procedure.
- Meet with families, guardians, case workers, support coordinators, agency representatives, employers, physicians, staff, neighbors, and other professionals as required.
- Routinely audit data collection records, residential and consumer files, financial records, and service documentation for compliance.
- Participate in quality assurance initiatives with assigned Program Coordinators.
- Assist with coordination and auditing of consumer and agency petty cash and banking procedures; ensure purchases comply with purchase order and charge card policies.
- Coordinate payroll in accordance with applicable policies and procedures.
- Help maintain approved home budgets, including purchasing groceries and tracking needed supplies.
- Ensure consumers’ health, safety, and well-being; assist with healthcare and medical appointment coordination.
- Ensure medications are stored, administered, and documented in accordance with applicable rules and policies.
- Ensure residential staff meet initial and ongoing training requirements and that training is tracked and recorded.
- Hire residential services employees and conduct new employee orientation in accordance with applicable requirements and policies.
- Provide ongoing positive and corrective performance feedback to Program Coordinators and Direct Support Professionals.
- Develop, coordinate, and monitor staffing schedules; monitor staff utilization daily and coordinate shift coverage to maintain minimum staffing and efficient service delivery.
- Act in accordance with all Attain, Inc. policies and procedures specified in the Policy and Procedure Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
