Assistant Director of Residential Services

A Helping Home•Pittsburgh, PA

1d•Onsite

About The Position

A Helping Home, LLC is seeking a highly experienced and mission‑driven Assistant Director of Residential Services to support and oversee licensed community homes serving adults with intellectual and developmental disabilities (IDD). This leadership role is responsible for ensuring high‑quality, person‑centered services, full compliance with 55 Pa. Code Chapter 6400 and Chapter 6100, strong staff performance, and operational excellence across assigned residential programs. The Assistant Director plays a critical role in licensing readiness, incident management, staff supervision, program growth, and continuous quality improvement. This position is best suited for a seasoned IDD professional with demonstrated success in PA 6400 residential leadership, regulatory compliance, and multi‑site team supervision.

Requirements

Master’s degree in Human Services or related field with 5–7 years progressive experience in PA 6400 residential services OR Bachelor’s degree with significant leadership experience in a Chapter 6400 residential setting
Minimum 5 years of supervisory experience in IDD residential services
Demonstrated expertise with PA Chapter 6400 and Chapter 6100 regulations
Strong knowledge of ODP Incident Management, investigations, and compliance requirements
Proficiency with HCSIS / EIM systems
Experience supervising multi‑site residential programs and staff teams
Valid Pennsylvania Driver’s License
Ability to pass all required background checks and clearances

Nice To Haves

ODP Certified Investigator (or willingness to obtain)
Experience opening or licensing new residential homes
Medication Administration Trainer (or ability to become certified)
Experience with audits, QA&I processes, and regulatory remediation
Strong public speaking and professional presentation skills

Responsibilities

Provide day‑to‑day leadership and operational oversight for assigned Chapter 6400 licensed residential homes
Ensure continuous compliance with PA Chapter 6400 and Chapter 6100 regulations, ODP standards, and agency policies
Prepare homes for licensing inspections; lead self‑assessments, corrective action plans, and license renewals
Support the licensing of new residential homes and service expansions as assigned
Serve as liaison with ODP licensing staff, Administrative Entities, Supports Coordination, and other stakeholders
Oversee all aspects of incident management, including reporting, investigation, corrective actions, and trend analysis
Ensure incidents are entered, reviewed, and closed timely in HCSIS / EIM
Participate in or conduct investigations; support Certified Investigator processes as required
Monitor QA&I processes, quarterlies, exception tracking, and compliance documentation
Use data to identify trends, reduce risk, and improve service quality
Recruit, onboard, supervise, and evaluate House Coordinators, DSP Leads, and Direct Support Professionals
Provide documented supervision, coaching, and performance management
Ensure staff training requirements are met, including orientation, annual training, medication administration, and ISP‑related training
Plan, facilitate, and document staff meetings; ensure effective communication across programs
Support disciplinary actions in collaboration with senior leadership and HR
Ensure assessments, ISPs, ISP annual updates, and ISP revisions are completed in accordance with Chapter 6400 requirements
Monitor implementation of Individual Support Plans to ensure services are delivered as written
Promote and enforce the principles of Everyday Lives, Normalization, and Positive Approaches
Ensure accurate documentation of services, progress notes, and outcomes
Develop and monitor residential staff schedules to ensure adequate coverage
Review and approve schedule changes, timecards, and payroll records for assigned programs
Ensure fiscal accountability and budget compliance for residential homes
Support service authorization tracking and operational sustainability