Assistant Director of Financial Aid

Mass General Brigham • Boston, MA

7d • $58,136 - $84,656 • Hybrid

About The Position

Reporting to the Director of Financial Aid, the Assistant Director of Financial Aid manages day-to-day financial aid activities and services for students. The role supports Mass General Brigham University of Health Professions’ student recruitment, retention, and customer-service goals by providing comprehensive financial aid counseling to students and families and supporting the administration, compliance, and operation of the University’s financial aid programs. The Assistant Director advises on eligibility, awards, financing options, debt management, and financial planning in a bi-annual academic year (BBAY) environment, and serves as a resource to students, families, and internal and external partners.

The position independently reviews files, completes federal verification and federal and institutional awarding, manages loan and scholarship processes, and handles special-circumstance requests. It also prepares communications and student programming, supports reporting, presents financial aid information at University events, and helps train, onboard, and develop staff. The role requires staying current on institutional and federal policies and attending industry workshops and conferences. It is hybrid, based at 100 First Avenue, with a 40-hour workweek on the day shift. Some infrequent travel, primarily to industry conferences, is required.

Requirements

• Bachelor’s degree in a related field; experience cannot substitute for the degree.
• Three to five years of financial aid and/or strong customer service experience; the detailed qualifications specify a minimum of 3–5 years of financial aid experience.
• Knowledge of federal financial aid procedures and regulations and current financial aid issues.
• Proficiency with financial aid systems, including Ellucian/Datatel Colleague Financial Aid Module and Federal Direct systems.
• Proficiency with MS Office, including Word and Excel, and data management systems.
• Excellent organizational, time-management, verbal and written communication, and interpersonal skills.
• Ability to provide clear, supportive guidance and excellent customer service to students.
• Ability to handle multiple priorities and tasks amid frequent interruptions, with attention to detail.
• Ability to handle sensitive and confidential information with discretion.
• Ability to read and comprehend federal regulations; basic math skills.
• Technical ability to create reports using system mapping and fields.
• Ability to sit, stand, walk, use hands to handle or feel objects, tools, or controls, and talk; close vision and ability to adjust focus are required.

Nice To Haves

• Master’s degree in a related administrative, business, liberal arts, or social sciences discipline.

Responsibilities

• Respond to financial aid inquiries by email, phone, and meetings; explain the application process and student statuses, relevant federal policies and procedures affecting borrowing and loan refunds, and financial wellness.
• Independently review files, conduct federal verification, and award federal and institutional aid.
• Import and export information through the Department of Education SAIG mailbox; manage private loans and state programs; award and renew scholarships; review short-term loan applications; and exercise professional judgment on special-circumstance requests in a BBAY environment.
• Create, edit, and distribute timely and consistent financial aid communications in virtual and print formats.
• Develop student programming related to new student enrollment and financial aid, paying bills, loan repayment, and other needs.
• Work with the Associate Director and Director to create statistical reports on institutional and federal loan reporting, enrollment trends, and scholarship management.
• Stay current on Institute and federal financial aid policies.
• Present financial aid information and related topics at admission sessions, new student open houses, orientation, and other MGBU events.
• Perform other related duties supporting Financial Aid, admission, student services, and registration.
• Support staff training, onboarding, and professional development.
• Attend industry-specific workshops and conferences and read industry and technical reference materials to stay current on federal guidelines and higher education trends.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level