Director of Financial Aid

North Greenville University•Tigerville, SC

1d•Onsite

About The Position

The Director of Financial Aid is a key member of NGU’s Student Services leadership team, providing strategic leadership, vision, and direction for the Financial Aid Office. The role oversees the administration and delivery of University financial aid programs and ensures compliance with applicable federal, state, and institutional regulations, policies, and requirements. The Director develops and maintains policies, procedures, and processes that support regulatory compliance, operational efficiency, fiscal responsibility, and service to students and families. The Director builds collaborative relationships across the University and leads, supervises, develops, and holds accountable Financial Aid Office staff and student workers. The position is full-time and exempt in the Student Services department and reports to the Vice President for Student Services. The work schedule is Monday through Thursday, 8:30 a.m. to 5 p.m., and Friday, 8:30 a.m. to noon. Office hours may change as needed, and occasional Saturday and evening work may be required.

Requirements

Affirm an understanding of the Baptist Faith & Message 2000 and the University’s Statement on Human Flourishing.
Support the University’s mission and core values, including a firm commitment to living a Christian lifestyle in keeping with biblical models.
At least five years of prior financial aid experience, at least at the assistant or associate director level.
Ability to read, analyze, and interpret government regulations and general business publications.
Ability to work with multiple software systems, such as PowerFAIDS, Jenzabar J1, and Microsoft Office Suite, specifically Excel and Word.
Excellent interpersonal and communication skills.
Ability to organize, prioritize, and problem-solve in an environment with frequent interruptions.
Ability to work independently and as part of a team, depending on office demands.
Ability to handle confidential information and comply with federally required privacy laws, including FERPA and HEA.
Ability to read reports, create presentations, and use a computer system.
Ability to hear well enough to communicate with coworkers, vendors, and students.
Dexterity to grasp, feel, write, type, and use a telephone, copier, and computer systems.
Mobility to open files, operate office machines, move between departments, and attend meetings across campus.
Ability to convey detailed or important instructions and ideas accurately, loudly, or quickly.
Ability to lift, pull, push, and exert up to 20 pounds of force regularly.
Ability to think critically and concentrate, and to respond quickly to changes in conditions 75 to 100% of the time.

Nice To Haves

Bachelor’s degree preferred; related experience may also qualify.

Responsibilities

Promote a professional, welcoming, service-oriented environment and excellent customer service across in-person, telephone, and written communications.
Develop and implement departmental plans, strategic initiatives, and performance goals aligned with the University’s mission, priorities, and senior campus leadership.
Supervise, mentor, and evaluate Financial Aid staff; establish performance expectations and promote professional development and accountability.
Collaborate with institutional leadership to develop and evaluate data-driven scholarship and grant policies supporting enrollment, retention, affordability, and revenue objectives.
Oversee awarding, disbursement, monitoring, and reconciliation of federal, state, and institutional financial aid programs, ensuring accuracy, fiscal accountability, and compliance.
Establish, authorize, and periodically review staff and third-party partner access to federal and state financial aid systems, maintaining appropriate access controls and data security.
Develop, maintain, and regularly review University Title IV policies and procedures.
Oversee compliance with federal and state financial aid regulations, including timely and accurate annual disclosures and consumer information.
Work with the Vice President for Student Services to monitor legislative, regulatory, and policy developments and implement necessary changes to institutional policies, procedures, systems, and practices.
Ensure timely and accurate submission of required federal and institutional reports, surveys, and disclosures, including FISAP and IPEDS reporting.
Serve as the primary contact for the annual A-133 audit and other financial aid audits, reviews, and compliance assessments; coordinate documentation, responses to findings, and corrective actions.
Oversee financial aid information published on the University website, in official publications, and through other student-facing communications.
Develop and deliver financial aid training for University personnel involved in recruitment and enrollment, including Admissions and Athletics.
Represent the Financial Aid Office at preview days, high school financial aid nights, and other recruitment or outreach events as needed.
Support University events and student engagement initiatives, including commencement, New Student Connect, and student check-in activities, as needed.
Collaborate with Student Services colleagues, including Student Accounts, Academic Records, and NGUcentral, to resolve portal and account issues, coordinate services, and provide students with accurate information and timely assistance.
Perform other duties as requested by the supervisor.