Assistant Director of Admissions

Erlanger Behavioral Health•Chattanooga, TN

9d•Onsite

About The Position

The Assistant Director of Admissions directs facility admissions activities by leading the admissions process and developing, implementing, and maintaining revenue-generating strategies. The role provides leadership to the Admissions Department, supports quality and efficiency in crisis triage, evaluation, intake, and admissions, and serves as a clinical liaison to referral sources. The position is located in Chattanooga, Tennessee, at a 94-bed treatment center offering psychiatric and addiction services to individuals of all ages. The schedule is Monday through Friday, 3:00–11:00 p.m. EST, with an on-call requirement. The position requires a master’s degree or an active RN license according to the overview; the qualifications section states that a bachelor’s degree in a social services field is required and a master’s degree in a social services field or RN is preferred. Candidates with LMSW, LCSW, LCPC, or LPC licensure are welcomed. CPR and de-escalation/restraint certification are required, with training available upon hire and offered by the facility.

Requirements

A bachelor’s degree in a social services field is required, according to the qualifications section.
The overview states that a master’s degree or active RN license is required; the qualifications section lists a master’s degree in a social services field or RN as preferred.
State licensure may be required for the position.
CPR and de-escalation/restraint certification are required; training is available upon hire and offered by the facility.
First aid may be required depending on state or facility.
Candidates with LMSW, LCSW, LCPC, or LPC licensure are welcomed.

Nice To Haves

Two or more years of experience in a healthcare admissions role.
A master’s degree in a social services field or RN, as listed in the qualifications section.

Responsibilities

Provide leadership to the Admissions Department and develop it as an integrated team.
Implement the strategic plan of the business development and marketing department as it relates to admissions and direct potential clients to treatment.
Lead efforts to address quality management issues related to crisis triage, evaluation, intake, and admissions.
Assign and distribute scheduled evaluations, intakes, or admissions based on requests and hospital census.
Conduct quality assurance and quality improvement programs for crisis triage, evaluation, intake, and admission services.
Perform follow-up communications and provide recommendations to organizational leadership.
Provide orientation, in-service, and continuing education programs for department staff and other internal roles responsible for crisis triage or evaluation services.
Serve as a clinical liaison with referral sources.
Improve departmental service efficiency and quality, and develop and meet departmental goals and objectives.
Ensure the department remains current with and compliant with new laws and regulations.
Train and supervise staff.
For the assigned shift, plan, assign, supervise, and perform duties needed to ensure patient safety and departmental efficiency.
Prioritize potential admissions according to patient needs and the facility’s capability and capacity to provide appropriate care.
Apply knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
Guide and direct staff and foster mutual trust, respect, and cooperation among team members.
Ensure the EMTALA log, if applicable, is completed for each patient seen by admissions.
Participate in staff training as a preceptor for new admissions team employees.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met; and prioritize patient safety.
Perform other functions and tasks as assigned.