Assistant Director of Admissions

Glenwood Behavioral Health Hospital•Cincinnati, OH

9d•$40 - $43

About The Position

The Assistant Director of Admissions directs facility admissions activities by leading the admissions process and developing, implementing, and maintaining revenue-generating strategies. The role provides leadership to the Admissions Department, supports coordinated crisis triage, evaluation, intake, and admission services, and works to improve departmental efficiency and quality. The position also serves as a clinical liaison with referral sources and helps ensure admissions practices comply with applicable laws and regulations. The Assistant Director trains and supervises staff, supports patient safety and appropriate prioritization of potential admissions, and addresses patient concerns professionally and empathetically. The role may require state licensure. CPR and de-escalation/restraint certification are required, with training available upon hire; first aid may also be required depending on the state or facility. Management may add or remove duties as circumstances dictate.

Requirements

Bachelor’s degree in a social services field.
CPR and de-escalation/restraint certification; training is available upon hire and offered by the facility.
May require licensure by the state for this position.

Nice To Haves

Master’s degree in a social services field or RN.
Two or more years of experience in a healthcare admissions role.
First aid may be required depending on the state or facility.

Responsibilities

Provide leadership to the Admissions Department and cultivate it as an integrated team.
Implement the business development and marketing department’s strategic plan as it relates to facility admissions, directing potential clients to treatment.
Lead efforts addressing quality management for crisis triage, evaluation, intake, and admission.
Assign and distribute scheduled evaluations, intakes, or admissions according to requests and hospital census.
Conduct quality assurance and quality improvement programs for crisis triage, evaluation, intake, and admission services.
Perform follow-up communications and make recommendations to organizational leadership.
Provide orientation, in-service, and continuing education programs for department staff and other internal personnel responsible for crisis triage or evaluation services.
Serve as a clinical liaison with referral sources.
Improve departmental service efficiency and quality, and develop and meet departmental goals and objectives.
Keep the department up to date on and compliant with new laws and regulations.
Train and supervise staff.
For the assigned shift, plan, assign, supervise, and perform duties needed to ensure patient safety and departmental efficiency.
Prioritize potential admissions based on patient needs and the facility’s capability and capacity to provide appropriate care.
Apply knowledge of appropriate clinical assessment, diagnoses, and interventions with patients.
Guide and direct staff and foster mutual trust, respect, and cooperation among team members.
Ensure the EMTALA log, if applicable, is completed for each patient seen by admissions.
Serve as a preceptor for new admissions team employees.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met; and recognize patient safety as a priority.
Perform other functions and tasks as assigned.