Assistant Director of Admissions (Customer Service)

MIT•Cambridge, MA

54d•Hybrid

About The Position

The Assistant Director of Admissions for Customer Service, within the Admissions Office, will manage the Customer Service team responsible for handling a high volume of email and phone inquiries, as well as greeting and directing visitors at the MIT Welcome Center. This role involves directly supervising four support staff members and collaborating with Admissions colleagues and campus partners on daily scheduling and Welcome Center operations. The Assistant Director will report to the associate director for campus visits, maintain communication across the admissions office and with campus partners, provide ongoing training and development for the team to ensure accurate information dissemination to prospective students and their networks, and serve as the office manager for the admissions office. Additionally, the role includes reviewing and selecting undergraduate applicants, participating in the admissions committee, and engaging in other assigned outreach and yield activities.

Requirements

Bachelor's degree
Three years of college admissions or relevant experience
Strong supervisory and leadership skills
Excellent public speaking, communication, organization, interpersonal, project management, and analytical thinking skills
Keen attention to detail
Ability to take initiative and transform ideas into practical solutions
Ability to work independently with minimal supervision over sustained periods
Superior judgment and discretion
Enjoy contact with a wide variety of personalities using sensitivity and tact in all interactions
Support for MIT’s commitment to access, equity, and inclusion
A driver's license

Responsibilities

Manage the Customer Service team, responding to high volume email and phone inquiries.
Greet and direct campus visitors at the MIT Welcome Center.
Directly supervise four support staff members.
Collaborate with key Admissions colleagues and campus partners on daily scheduling and Welcome Center operations.
Maintain channels of communication and collaboration across the admissions office and among campus partners.
Provide continued training and development opportunities for the team.
Serve as the office manager of the admissions office.
Review and select undergraduate applicants.
Actively participate on the admissions committee.
Participate in other outreach and yield activities as assigned.