Assistant Director of Admissions Engagement

Augsburg University • Minneapolis, MN

8d • $48,000 - $52,000 • Onsite

About The Position

The Assistant Director of Admission Engagement curates the visit experience for prospective undergraduate and graduate students. The role oversees virtual and in-person visits, including CRM communications and reporting on visit capacity and experience, and manages student employees through hiring, training, scheduling, and supervision. The position also supports recruitment events, group visits, community engagement, social media outreach, campus partnerships, and continuous improvement of the admissions student experience. The work is based in an office; a formal remote work arrangement is not feasible. Regional travel to fairs, including presenting, is required, along with long or irregular hours during seasonal needs.

Requirements

• Bachelor’s degree.
• At least four years of professional customer service experience.
• Experience in event planning or project management.
• Experience supervising or providing work direction to professional staff or student employees.
• Ability to work independently with little supervision.
• Ability to lead team meetings effectively.
• Ability and enthusiasm for working effectively in a diverse work environment.

Nice To Haves

• Experience using a CRM; Technolutions/Slate preferred.
• Ability to speak Spanish, Somali, Arabic, or Hmong bilingually.
• Professional experience in higher education.
• Previous work experience in an admissions office, as a student or professional.
• Experience managing a budget.
• Strong communication skills, including active listening, professional written communication, and public speaking.
• Skill working with intergenerational colleagues and families.
• Effective time management skills.
• Ability to collaborate effectively as a team member.
• Experience with Microsoft Word and Excel, Zoom, and Google Suite products such as Docs, Sheets, and Google Meet.

Responsibilities

• Supervise, assess, and improve on-campus recruitment visitor services, including administration of student employees and tour guides.
• Schedule, train, and manage Auggie Ambassadors, including tour guides and phoners.
• Lead and assess community engagement platform initiatives such as ZeeMee.
• Oversee visit scheduling for walk-ins and develop and maintain online visit data in the Slate CRM.
• Use project management skills to manage events for the Enrollment Division.
• Coordinate visit-related correspondence, such as confirmations and directions, with prospective undergraduate and graduate students through multiple communication methods.
• Lead the development and execution of group visits for new-day, adult, and graduate students, including transfer and international students.
• Lead social media outreach to prospective students through admissions platforms such as Instagram, Twitter, Facebook, and Snapchat.
• Coordinate with Admissions leadership to maximize Slate CRM use in recruitment and visit experiences, acquire accurate data, develop effective business practices, and support useful reporting.
• Coordinate with campus partners to target prospective students and provide academic and other departments with consistent updates.
• Develop and maintain a Faculty engagement program.
• Provide superior customer service and support quality improvement of the student experience across the Admissions department.
• Attend campus events to stay engaged with the student experience.
• Attend relevant training on customer service, student experience, and CRM management.
• Coordinate office functions, including ordering supplies and managing meetings.
• Perform other duties as assigned by supervisor(s).

Benefits

• Medical, dental, and vision coverage.
• 403(b) matching program, with employer contributions of up to 8% upon eligibility.
• Up to 100% tuition remission for employees, spouses, and dependents, and participation in the Tuition Exchange program.
• Paid time off, including 14 paid holidays, 12 sick days, 2 community service days, and up to 22 vacation days per year immediately upon hire.
• Employer-paid short-term disability, long-term disability, and life insurance.
• Employee Assistance Program for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level