Assistant Director of Admissions Engagement

Augsburg University • Minneapolis, MN

7d • Onsite

About The Position

The Assistant Director of Admission Engagement curates the visit experience for prospective undergraduate and graduate students, overseeing virtual and in-person visits. The role uses the Slate CRM to communicate with prospective students and report on visit capacity and experience. It supervises student employees, including hiring, training, scheduling, and managing student tour guides and Auggie Ambassadors.

The assistant director manages visitor services, community engagement initiatives, visit scheduling, group visits, event management, correspondence, and social media outreach. Working with Admissions leadership and campus partners, the role supports effective CRM use, accurate data, reporting, recruitment practices, and a high-quality prospective-student experience. It also develops faculty engagement, attends campus events and relevant trainings, and coordinates office functions.

The position is based in an office; a formal remote work arrangement is not feasible. Regional travel to fairs, including presenting, and long or irregular hours during seasonal needs are part of the role. Compensation is $48,000–$52,000, depending on qualifications and experience (DOQ).

Requirements

• Bachelor’s degree.
• At least four years of professional customer service experience.
• Experience in event planning or project management.
• Experience supervising or providing work direction to professional staff or student employees.
• Ability to work independently with little supervision.
• Ability to lead team meetings effectively.
• Ability and enthusiasm for working effectively in a diverse work environment.
• Strong communication skills, including active listening, professional written communication, and public speaking.
• Effective time-management skills.
• Ability to collaborate effectively as a team member.
• Experience with Microsoft Office products, Zoom, and Google products.

Nice To Haves

• Experience using a CRM; Technolutions/Slate is preferred.
• Ability to speak Spanish, Somali, Arabic, or Hmong bilingually.
• Professional experience in higher education.
• Previous experience working in an admissions office, as a student or professional.
• Experience managing a budget.
• Ability to work effectively with intergenerational colleagues and families.

Responsibilities

• Supervise, assess, and improve on-campus recruitment visitor services, including administration of student employees and tour guides.
• Hire, schedule, train, and manage Auggie Ambassadors, including tour guides and phoners.
• Lead and assess community engagement platform initiatives, such as ZeeMee.
• Oversee visit scheduling for walk-ins and develop and maintain online visit data in the Slate CRM.
• Use project management skills to manage events for the Enrollment Division.
• Coordinate visit-related correspondence, including confirmations and directions, with prospective undergraduate and graduate students through multiple communication modes.
• Lead the development and execution of group visits for new-day, adult, and graduate students, including transfer and international students.
• Lead social media outreach to prospective students through Admissions platforms such as Instagram, Twitter, Facebook, and Snapchat.
• Coordinate with Admissions leadership to maximize Slate CRM use in recruitment and the visit experience, acquire accurate data, establish effective business practices, and support useful reporting.
• Coordinate with campus partners to target prospective students and provide academic and other departments with consistent updates to support professionalism, accuracy, and customer service.
• Develop and maintain a faculty engagement program.
• Provide superior customer service to students and support quality improvement of the student experience in the Admissions department.
• Attend campus events to stay engaged with the student experience.
• Attend appropriate training in customer service, student experience, and CRM management.
• Coordinate office functions, including ordering supplies and managing meetings.
• Perform other duties as apparent or assigned by supervisors.

Benefits

• Medical, dental, and vision coverage.
• 403(b) matching program, with employer contributions of up to 8% upon eligibility.
• Up to 100% tuition remission for employees, spouses, and dependents.
• Participation in the Tuition Exchange program with colleges and universities throughout the United States.
• Paid time off, including 14 paid holidays, 12 sick days, 2 community service days, and up to 22 vacation days per year immediately upon hire.
• Employer-paid short-term disability, long-term disability, and life insurance.
• Employee Assistance Program for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager