Assistant Director - Membership

YMCA of Greater Louisville•Louisville, KY

5d•$15 - $15•Onsite

About The Position

The Assistant Director - Membership fosters a member-focused culture and models relationship-building skills in all interactions. Under the direct supervision of the Senior Membership Director, this role supports community engagement and builds relationships that positively impact the community and advance organizational goals. The position helps support and develop the membership team, delivers exceptional service to staff, volunteers, members, and prospective members, and promotes the YMCA’s mission and values.

Requirements

Enjoy engaging with others and building relationships.
Want to grow within an organization.
Be emotionally intelligent and naturally empathetic.
Be drawn to supporting and encouraging others to reach their goals.
Be detail-oriented and organized.
Have a strong commitment to nonprofit, mission-based work.
Hold a Bachelor’s Degree or have four years of relevant experience.
Thrive in a fast-paced environment.

Nice To Haves

Two or more years of supervisory experience.
Fiscal management experience.
A proven track record of making creative changes to programs and processes.

Responsibilities

Model the YMCA Core Values of Caring, Honesty, Respect, and Responsibility, and communicate the organization’s image using its Voice Words: Genuine, Nurturing, Hopeful, Welcoming, and Determined.
Set standards for exceptional member service and model genuine relationship-building.
Welcome prospective members using a “Listen First” approach, identify their needs, connect them with membership benefits, and invite them to join.
Train, supervise, and mentor 25 part-time staff.
Use goal-oriented conversations and open-ended questions to understand prospective members’ needs and connect them with membership benefits.
Develop and implement tactics to increase member enrollment and ensure retention through excellent member service.
Plan and coordinate community events, workshops, and activities to foster belonging and promote community involvement.
Build and maintain relationships with community organizations, schools, and other stakeholders to promote collaboration and partnership opportunities.
Handle and resolve member questions and complaints professionally and with care.
Have meaningful conversations with members seeking financial assistance for membership and programs.
Support and develop new staff joining the membership team.
Support the YMCA mission through interactions and model a welcoming, nurturing, genuine, determined, and hopeful approach.