Anthropologie Assistant Department Manager

Anthropologie•Wilmington, NC

1d•Onsite

About The Position

The Assistant Department Manager supports service, selling, and business operations to create an engaging and inspiring store environment. The role fosters a sense of community among the team through continued education on brand and store initiatives. As a brand representative, the Assistant Department Manager promotes an inclusive customer experience, leads and engages the salesfloor team, and supports recruiting, onboarding, employee development, and recognition. The role also assists with store operations, fulfillment, visual standards, inventory, scheduling feedback, and communication of store priorities and customer and staff insights.

Requirements

At least 1 year of retail leadership experience.
Experience being a team player.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Eagerness to learn and grow within the organization.

Nice To Haves

Being a fan of the Anthropologie brand.

Responsibilities

Promote a positive and inclusive store environment in line with the SPARKED program.
Model extraordinary service and help create an environment where all customers feel welcome, heard, and valued.
Support store leaders and stylists in promoting customer events that drive brand engagement and connections with the local community.
Lead on the salesfloor and drive engagement across zones through elevated communication; guide the team to prioritize customer experience and store objectives.
Participate in recruiting, hiring, and onboarding to help retain a diverse and engaged team.
Use brand resources to support employee development, the SPARKED Journal, employee recognition, and team-building activities.
Support opening and closing procedures, store standards, restocking, and facilities or IT issues.
Collaborate with partners on shipment and omni fulfillment; support visual standards, product stock levels, and markdowns.
Provide feedback on team training needs to support scheduling and payroll allocation for sales and brand initiatives.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Check in with leadership to maintain communication and teamwork on store objectives.
Share store priorities and brand messages with the team while prioritizing employee engagement.
Provide customer and staff experience insights and feedback to the Service and Styling Manager.