Anthropologie Assistant Department Manager

Anthropologie•Hingham, MA

3d•Onsite

About The Position

The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. The role fosters community among the team through continued education on brand and store initiatives. The manager represents the brand and promotes an inclusive customer experience, helps lead the salesfloor and team, supports recruiting and employee development, and assists with daily store operations, shipment, omni fulfillment, and visual standards. The role also communicates store priorities and customer and staff feedback to leadership.

Requirements

At least 1 year of retail leadership experience.
Experience being a team player.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Eagerness to learn and grow within the organization.
Interest in or enthusiasm for the Anthropologie brand.

Responsibilities

Represent the brand and promote a positive, inclusive store environment in line with the SPARKED program.
Model extraordinary service and help create an environment where all customers feel welcome, heard, and valued.
Support store leadership and stylists in promoting customer events that build brand engagement and connections with the local community.
Lead on the salesfloor, drive engagement across zones, and guide the team in prioritizing customer experience and store objectives.
Participate in recruiting, hiring, and onboarding to help retain a diverse and engaged team.
Use brand resources to support employee development, recognition, team building, and initiatives such as the SPARKED Journal.
Support opening and closing procedures, store standards, product restocking, and facilities or IT issues.
Collaborate with partners to execute shipment and omni fulfillment processes and support visual standards, product stock levels, and markdowns.
Provide feedback on team training needs to support scheduling and payroll allocation for sales and brand initiatives.
Contribute to an inclusive workplace by listening actively and seeking different perspectives.
Communicate with leadership about teamwork and progress on store objectives.
Share store priorities and brand messages with the team and prioritize employee engagement.
Communicate insights about customer and staff experiences to the Service and Styling Manager.